Bi-lingual Spanish speaking Customer Service Representative

• Contract

Kelly Services

Kelly Services is currently recruiting for a full-time Customer Service Representative for our client, one of the world’s leading equipment and manufacturing companies, at its location in Urbandale, Iowa. This assignment tentatively starts in April 2017 and pays $18.17 per hour with possible incremental increases based on performance. This position requires an individual to be fluent in Spanish as well as English, and will provide support to customers and dealers (of an Ag/Turf/Construction company) located in Spain, South, Central America and Mexico and surrounding English speaking countries.

You will provide product and service information, using both internal and external resources. Customer interactions will be handled by phone & email and will require efficiency in multitasking and problem‑solving skills.

• Effectively document customer, dealer, and/or company personnel interactions and issues
• Assist customers and dealers by phone and by email with the setup, operation, and functionality for GPS‑enabled precision farming equipment
• Quickly diagnose & troubleshoot problems as well as escalate high‑priority issues in a timely fashion in order to maximize efficiency and minimize downtime
• Develop common solutions to problems with team members to maintain required service levels
• Maintain the accuracy and availability of customer related information online

• 4‑year degree highly preferred; high school diploma/equivalent required
• Candidates with customer‑service backgrounds and strong computer skills are highly desired
• Agriculture or farming background is desired
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center
• Must have excellent customer‑service skills and experience, including effective communication and listening skills
• Must exhibit a high level of professionalism at all times

• Long‑term, tentative start date is April 2017
• Primary support hours will be 5:00 am – 5:00 pm CDT Monday‑Friday; shifts outside of these hours are also a possibility, as well as weekends and holidays
• Training will be on the 1st shift and last roughly eight to ten weeks after which the worker will be moved to cover the primary support hours for the country/region