Customer Tech Implementation Lead

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There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!

Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary

Location:

United States (US)- Iowa
- Function: Marketing and Sales (CA)
Title: Customer Tech Implementation Lead-125441
Onsite/Remote:Onsite Position

As a Customer Tech Implementation Lead within the Customer Success organization
, located in Johnston, IA
, you will own Deere’s Digital Customer Success operating model, ensuring customers consistently progress from digital connection and technology readiness to value realization, renewal, and advocacy, building the customer success capability Deere needs as its digital business scales toward 2030. You will discover, develop, and deploy the digital customer success model, reducing customer effort to value and increasing dealer efficiency by going direct to customer where and when it makes sense.

• Own the Digital Customer Success workstream within the Customer Tech Implementation strategy to operationalize capabilities, report customer success outcomes to leadership, manage cross-functional governance forums and elevate strategic risks and opportunities
• Benchmark customer success best practices and industry principles, and translate them into a customer engagement framework and Digital Customer Success playbook library
• Design and scale intelligence-led customer success plays (onboarding, guided enablement, community, and targeted intervention), defining when customers are best served through Deere-led, dealer-led, or self-service paths
• Provide day-to-day leadership for the Digital Customer Success team without direct people-management authority, onboarding new teammates, setting shared priorities and ways of working, aligning resources, and influencing peers to deliver measurable customer outcomes
• Drive onboarding, utilization, value realization, retention, and renewals for premium digital products, with an initial focus on reducing churn and accelerating time-to-value
• Grow meaningful engagement across Deere's digital ecosystem, including Operations Center Web, Equipment Mobile, and JD, Deere's AI-powered customer assistant, as the foundation for premium digital growth, establishing baselines and measuring behavior change after intervention
• Close the gap between Organizational Health insights and customer action, driving setup, connectivity, and proactive outreach where dealers cannot reach
• Build community learning and customer advocacy programs that enable peer-to-peer learning and amplify customer success
• Identify key drivers of adoption, renewal, and churn, and surface customer insights to support continuous product improvement and implementation tactics
• Partner across ISG and A&CS Product Management, Tech Comm, Region teams and dealers to deliver a connected, less siloed customer experience across Deere's digital ecosystem

VISA Sponsorship is NOT available for this position

• Builder Mindset:
  Thrives in ambiguity, with the ability to take an operating model from concept to execution: discover, define, develop, deliver
• Leadership & Influence:
  Ability to influence a team and across organizations without direct authority to drive aligned, cross-functional outcomes
• Technical Knowledge:
  Strong understanding of digital and precision technology, including connectivity, and data management systems
• Customer Knowledge:
  Ability to talk shop with customers, understand their operations, and identify how digital tools can help improve their results
• Data-Driven:
  Ability to use customer health signals and metrics such as effort to value (E2V), utilization, retention, and CSAT to prioritize action and measure impact
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills, with the ability to deliver executive-ready updates and convey technical information to non-technical audiences

• Familiarity with Deere digital products such as…