Client Service Representative

Join to apply for the Client Service Representative role at NVA General Practice.

Value Vet in Urbandale, IA is seeking an experienced veterinary professional to join our growing team!

We are proud of our beautiful, modern hospital, with 9 doctors providing comprehensive, progressive treatment plans to our furry friends. Value Vet offers the experience of a full-service veterinarian with walk-in clinic convenience and fair prices. Our team is dedicated to making high-quality care accessible to all pet owners in our community.

We are looking for a competent and dependable Pet Care Coordinator to help with client-patient relations. The ideal candidate will be a hard-working & dependable professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

• Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments.
• Handles incoming and outgoing mail and e‑mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Minimum of 1 year medical or veterinary experience required.

• Supportive, growth‑minded environment for you to continue your development
• Low turnover, friendly environment
• Open/honest communication
• Reviews/Feedback on a regular basis
• Walk In patients only, provides a variety of cases every day. No day is the same!
• Medical team that is committed to highest quality of medicine

Salary range based on experience: $16.00 - $21.00 / hour

• We are closed every Saturday & Sunday
• Medical/Dental/Vision
• Employee Pet Discount
• Paid Holidays
• Paid Time Off
• 401k
• Short Term/Long Term Disability
• Life Insurance

For more information about our hospital, please visit

Entry level

Full-time

Other

Veterinary Services