Client Experience Coordinator II

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

At Aveanna, We’re Proud To Foster a Workplace Culture That Celebrates Diversity, Encourages Connection, And Supports Our Team Members Every Step Of The Way. Here’s What Sets Us Apart

• Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

• Aveanna Connection Groups:
  Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
• Aveanna Social Circles:
  Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
• Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

• We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

• Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

The Client Experience Coordinator II supports Aveanna Care users and assists with day-to-day Client Experience operations. This role performs standard Client Experience Coordinator responsibilities while also supporting assigned specialty programs, service lines, operational workflows, or payer-specific processes as directed by the supervisor or manager. This position is intended for employees who demonstrate strong operational knowledge, sound judgment, attention to detail, and the ability to manage additional responsibilities beyond the standard Client Experience Coordinator role, while continuing to uphold Aveanna’s Core Values and service expectations.

Assist Aveanna Care users, including participants, clients, care providers, reimbursement recipients, families, and payer partners, by phone, email, computer, digital platforms, or in person. Receive and respond to incoming calls, inquiries, and service-related requests in a professional and timely manner. Maintain and review punch entries, attendance entries, service accounts, employee records, and client-related information within Aveanna Care. Run Aveanna Care reports and assist with data review or data imports as assigned.

Adhere to payroll and billing cutoffs, timelines, and processing deadlines. Research and help resolve payroll, punch entry, billing, service entry, or customer-related data concerns. Support assigned specialty programs, service lines, operational workflows, new program launches, or payer-specific requirements as directed. Assist with program-specific follow-up, documentation review, data validation, or issue research for assigned workflows. Assist with the review, routing, follow-up, and resolution of internal and external JIRA tickets as assigned.

Follow up with payers, families, care providers, reimbursement recipients, and internal partners as needed. Complete Special Incident Reports (SIRs) and follow applicable payer and referral source guidelines and instructions. Use professional communication, analytical judgment, and conflict resolution techniques when reviewing or resolving issues. Identify data issues, report feedback or observations to the supervisor or manager, and elevate complex concerns as appropriate.

Adhere to Aveanna Core Values and perform other duties as assigned or needed. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this…