Deployment Technician

Dymin Systems is a managed service provider based in Urbandale, Iowa, delivering IT support, infrastructure, and security services to businesses across Central Iowa since 2001.

Join our Deployments team preparing and deploying client equipment onsite throughout the greater Des Moines area. You’ll troubleshoot during installation and leave accurate records so our support team can maintain the environment.

• Stage, transport, install, replace, and retrieve desktops, workstations, peripherals, printers, and approved network equipment.
• Perform workstation setup and validation, install network gear from approved plans, and coordinate server work with our Escalations team.
• Troubleshoot onsite, document equipment and networks with detailed photos and notes, update inventory, and provide a clear project handoff.

• Solid endpoint troubleshooting beyond first-line support, hands-on equipment skills, and professional client service.
• Careful documentation, safe equipment handling, and the judgment to pause or elevate when site conditions differ from the plan.
• Ability to lift and move equipment up to 50 pounds, and to stand, walk, reach, and bend during site work, with or without reasonable accommodation.
• Valid driver’s license and proof of auto insurance.

We evaluate candidates on demonstrated ability and judgment. Time in role, a degree, and certifications are not fixed requirements. If you can show us the work, we want to talk.

• Works directly with clients and records all work in our service-management system.
• May participate in paid on-call coverage, based on business needs and readiness.
• Involves extended computer use, sitting, client calls, and written and verbal communication.

• Think creatively, don’t accept workarounds, offer solutions, identify inefficiencies, be proactive, and focus on what you CAN do.
• Love figuring out how things work, research, experiment, and continually improve.
• Question tradition, try new things, embrace mistakes as learning opportunities, and make decisions.
• Drive growth for yourself and others, adapt to change, and inspire and support your team.
• Do what makes you proud, strive for justice, and always act in our clients’ best interests.
• Be accountable, take ownership, see tasks through to the end, and take initiative.