Claim Representative

Claim Representative

Continental Western Group (a Berkley Company)

Rated Best Places to Work 2020, 2022 and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted.

As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).

This role is ideally based in one of our two offices where we offer a hybrid work schedule with four days in the office and one day remote where it makes sense to do so.

• Urbandale, IA
• Lincoln, NE

The Company is an equal employment opportunity employer.

• Investigate low to medium level commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability and damages;
• Evaluate reserves and negotiate settlement or conclusion of claim;
• Examine and analyze policies, contracts, and claim forms to determine coverage;
• Investigate loss by investigation, telephone or correspondence to determine the extent of the Company’s liability;
• Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc.;
• Utilize independent adjusting services to assist in the claim investigation as appropriate;
• Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim;
• Correctly enter claim data and file documentation into claim and related systems for reporting purposes;
• Participate in educational, coaching and mentoring opportunities to enhance claims adjusting skills and knowledge;
• Perform other related duties as assigned by management.

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent;
• Internal mobility opportunities;
• Visibility to senior leaders and partnership with cross functional teams;
• Opportunity to impact change;
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

• 2+ years related casualty claims experience and/or training; or equivalent combination of education and experience.
• Ability to travel on an occasional basis.
• Proficient with Microsoft Word, Excel, and Outlook.

• Bachelor’s Degree preferred but not required.
• Prior commercial lines casualty claims experience.
• Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers.
• Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills.

• We do not accept any unsolicited resumes from external recruiting agencies or firms.
• The company offers a competitive compensation plan and robust benefits package for full time regular employees.
• The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship not Offered for this Role.

Associate

Full-time

Finance and Sales

Industry: Financial Services and Insurance