International Customer Service Coordinator

We are recruiting International Customer Service Coordinators to joint our Medical Assistance Team based in Esher, Surrey, UK. The job title for this role will be Coordinator
- Assistance. In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives. Healix International provides medical and travel assistance 24/7 365 with our UK team providing service from 7am and 10pm, Monday to Sunday and our New Zealand providing the service overnight.

Once fully trained there is an opportunity for hybrid working and we are open to accommodating flexible shift patterns. What we are looking for:
Excellent written and verbal communication skills Someone who is passionate about providing good customer service, someone who is adaptable and has an empathetic attitude A resourceful problem solver who can work under pressure Good geographical knowledge Additional languages are an advantage, and we are keen to find candidates with French, Italian or Spanish as their first or second language. However, this is not essential for the role.

Knowledge and experience of working within the travel insurance arena is an advantage Ability to build relationships quickly, responding respectfully and positively to members’ needs If you are a curious person who doesn’t shy away from taking ownership and making decisions, who can remain calm under pressure and manages their time effectively, then we would love to hear from you.

About

The Role What you'll be doing:
As a Coordinator
- Assistance, your will be providing excellent customer service as part of a fast-paced and diverse team. You will be providing support and advice to our customers who require assistance for medical situations that may arise anywhere in the world. We ensure members receive the medically necessary care, guiding them through the appropriate processes and, in liaison with a range of professionals put care plans in place which may include;

arranging treatment locally, facilitating air ambulances or commercial flights with qualified medical escorts as necessary. Required Criteria Excellent written and verbal communication skills Team work Good geographical knowledge Early, middle and late shifts, Monday to Sunday, including Bank Holidays English language, both verbal and written, to a native standard Ability to commute to the Esher office Desired Criteria Additional foreign languages

Experience of working within the travel insurance business Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation.

But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.

As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our…