Mewnol Schools Desktop Support Analyst - Shared Resource Service

Job in Usk, Monmouthshire, NP15, Wales, UK

Listing for: Torfaen County Borough Council

Full Time position
Listed on 2026-06-14

Job specializations:

IT/Tech
HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 32597 - 35412 GBP Yearly GBP 32597.00 35412.00 YEAR

Position: [Mewnol] Schools Desktop Support Analyst - Shared Resource Service

Dadansoddwr Cymorth Bwrdd Gwaith Ysgolion

Location:

SRS, Bloc J, Neuadd y Sir, Brynbuga

Date posted: 15/06/2026

Manylion swydd

Attachments: REQ
006370 Schools Desktop Support Analyst CYMRAEG.docx, REQ
006370 Schools Desktop Analyst - Shared Resource Service.docx

Disgrifiad swydd

Mae’r rol yn ymuno â Thîm Addysg sefydledig SRS sy’n gweithio dros ysgolion ar draws Sir Fynwy, Torfaen, Blaenau Gwent a Chasnewydd. Bydd yn darparu cymorth i ysgolion a chynhyrchu gwasanaethau o ansawdd uchel.

Responsibilities

Darparu cymorth llinell 1af / 2il linell i ysgolion ledled y rhanbarth;
Meddu ar brofiad o gefnogaeth bwrdd gwaith;
Darparu cynnydd i'r 3ydd llinell lle bo angen.
Ymdrechu i gyrraedd a rhagori ar dargedau perfformiad y Cytundeb Lefel Gwasanaeth (CLG);
Meddu ar wybodaeth dda o galedwedd a meddalwedd TG;
Meddu ar arddull gyfathrebu ardderchog sy’n diwallu anghenion lefelau gwahanol o ddealltwriaeth wrth ddarparu cymorth a chyngor i ysgolion;
Gweithio ac addasu at weithio o fewn tîm ac yn unigol.

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