Payroll Coordinator – Americas

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities:
Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception — from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include:
Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

The Payroll Coordinator is responsible for supporting the day-to-day payroll operations and assisting with general People & Culture (P&C) functions. This role ensures accurate and timely processing of employee payroll while maintaining compliance with all applicable laws and company policies.

Additionally, the Payroll Coordinator will provide front desk support two days per week, acting as a first point of contact for employees and visitors.

• Assist in the preparation, review, and processing of weekly/bi-weekly payroll.
• Verify employee time entries, overtime, and leave balances for accuracy.
• Prepare and reconcile payroll reports, including deductions, taxes, and benefits contributions.
• Respond to payroll-related inquiries from employees in a timely and professional manner.
• Assist with year-end payroll activities, such as W-2 preparation and reporting.

• Provide administrative support to the P&C team, including filing, document management, and data entry.
• Assist with onboarding and offboarding processes for new hires and exiting employees.
• Support benefits administration and employee record updates as needed.
• Participate in special projects or initiatives as assigned by the P&C team.

• Greet and assist employees, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming calls, emails, and inquiries.
• Maintain a tidy and welcoming reception area.
• Manage scheduling or meeting room coordination as needed.

• High school diploma or equivalent required; associate degree in Business, HR, or related field preferred.
• Prior experience in payroll, HR, or administrative support is a plus but not required.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to handle confidential information with discretion.
• Strong interpersonal and communication skills.

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms…