Service Coordinator

Overview

Service Coordinator role at Allied Electric Sign and Awning Company.

Base pay range: $50,000.00/yr - $60,000.00/yr. This range is provided by Allied Electric Sign and Awning Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us:

Allied Electric Sign & Awning Co. exists to Bring Brands to Life. With over 30 years of experience in sign and awning design, fabrication, installation, and service, we are recognized as one of the safest and most reputable employers in the industry. We are growing and looking for high-quality, motivated individuals to join our team.

Role

Summary:

The Service Coordinator is responsible for overseeing the daily operations and workflow of the Service Department. This role manages service intake, scheduling, technician coordination, subcontractor assignment, invoicing, collections, client portal compliance, purchasing, and internal reporting. The Service Coordinator serves as the central communication hub for customers, technicians, subcontractors, accounting, and leadership to ensure efficient, accurate, and timely service delivery.

• Service Intake & Customer Communication:
  Receive and respond to all incoming service requests via phone and email. Assess service needs, determine urgency levels, and initiate appropriate workflow responses. Provide clients with scheduling details, project updates, delays, and completion confirmations. Maintain clear, consistent, and professional communication throughout the full service lifecycle.
• Scheduling & Technician Coordination:
  Build and manage daily and weekly service schedules for all service technicians. Adjust schedules proactively based on technician availability, time-off approvals, or changes in job scope. Coordinate job details, including scope of work, site access instructions, safety requirements, and client expectations. Ensure technicians have the required sign-off sheets and adhere to client-specific IVR check-in/check-out processes. Monitor technician updates regarding late arrivals, early departures, or schedule conflicts and update schedules accordingly.
• Invoicing, Billing, & Collections:
  Prepare and submit all service department invoices accurately and on time. Validate invoice details against Corrigo documentation, confirming accurate labor, materials, notes, and photos. Perform collections follow-up for past-due service invoices and maintain communication with clients regarding outstanding balances. Collaborate with accounting to resolve billing discrepancies or client inquiries.
• Client Portals & Compliance:
  Update and manage required client portals, including Vixxo, Service Channel, and Umbrava. Upload all required documentation, such as job notes, photos, check-in/check-out timestamps, quotes and invoices. Ensure submissions meet each portal’s compliance standards and deadlines to prevent delays in payment.
• Pricing, Estimating, & Purchasing:
  Price and quote service jobs using the standard Service Supplies Price Sheet for everyday materials such as LEDs, lamps, and ballasts. Assist with estimating larger or more complex service projects as needed. Create and issue purchase orders (POs) for service materials and subcontractor work. Verify materials are ordered, received, and available prior to scheduled service jobs.
• Subcontractor Coordination:
  Source subcontractors when internal technicians are unavailable or when job scope requires specialized support. Communicate job details, scheduling information, and client requirements to subcontractors. Issue and manage subcontractor POs and track associated costs. Collect all required documentation upon job completion, including notes, photos, and sign-offs.
• Reporting & Internal Communication:
  Prepare and distribute a monthly service memo to technicians, including operational updates, performance reminders, policy updates, and upcoming expectations. Prepare and send a weekly service report to leadership summarizing service call volume, completion metrics, and open/pending work. Perform regular Corrigo system syncs to maintain accurate service and billing data.

• 3+ years of…