Service Dispatcher

Are You Ready to Build a Bright Future?

AtPond's Plumbing, we’re not just offering a job – we’re offering a career that grows with you. As a locally owned and family-operated HVAC and Plumbing company, we prioritize the success and well‑being of our employees just as much as we do our customers. If you're looking for a supportive and positive work environment with opportunities to grow and thrive, you’ve found the right place!

• $1000 Sign-On Bonus (
  * paid after 60-day probation period!)
• On-the-job training – we’ll invest in your development, even if you don’t have prior experience.
• Growth opportunities for career advancement.
• Spiff & incentive programs to reward hard work and dedication.

We are looking for a reliable, detail‑oriented Service Dispatcher to be the first point of contact for our customers. You’ll manage a high volume of incoming calls, coordinate with service technicians, and ensure customer satisfaction.

• Customer Service Excellence:
  Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members.
• Communication
  
  Skills:
  
  Speak clearly and professionally to customers, service technicians, and team members – especially in stressful or time‑sensitive situations.
• Multitasking & Coordination:
  Schedule and track multiple technicians, manage customer requests, and follow up on pending issues, all while maintaining a high level of organization.
• Problem‑Solving:
  Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency.
• Accurate Documentation:
  Enter and maintain accurate information in online portals to ensure smooth operations.
• Dependability:
  Demonstrate consistency and reliability in fulfilling your duties.

• Strong customer service skills and the ability to remain calm under pressure.
• Excellent verbal communication skills.
• Ability to multitask and manage time effectively.
• Strong problem‑solving abilities.
• Must be detail‑oriented and organized.
• Ability to pass a background check and drug test.
• Preferred experience with Service Titan

• 401(k) with matching
• Health, Dental, & Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Discounts
• Health Savings Account (HSA)
• Retirement Plan

• Full-time (40 hours per week)
• 8‑hour shifts
• Regular working hours:
  Monday-Friday 9:00am-5:00pm.

• $20.00 - $25.00 per hour

If you're looking for a career that offers stability, growth, and support, this is the opportunity for you!

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance