Mountain School Operational Lead - Snowbird Job Snowbird Utah USA,Customer Service/HelpDesk

Title

Mountain School Operational Lead

Location

Snowbird

Status

Full-Time 4 day, Hourly, Seasonal

SCHEDULE

Variable – Must be available to work any day of the week including weekends and holidays

SUMMARY

The Mountain School Operational Lead plays a vital role in supporting the daily operations of the ski and snowboard school in a fast-paced, high-energy indoor/outdoor environment. This position requires strong physical stamina, mental focus, and emotional resilience to manage a wide range of responsibilities, from guest service and instructor support to logistical coordination. The ideal candidate thrives in dynamic settings, enjoys working with children and adults, and can remain calm and professional under pressure.

WHAT

YOU’LL DO Operational Support

Coordinate with Lesson Supervisors and Sales/Rentals to ensure smooth daily lesson operations.
Work in tandem with Resort Guest Services and Mountain Guides.
Assist with program line-ups and group organization, liaising with instructors and guests.
Support the Lesson Center and rental shop team in equipment distribution and guest flow.
Maintain indoor and outdoor spaces and assist with lunch service logistics for children’s programs.
Assist instructors on the hill, often in challenging weather and slippery terrain, while maintaining a calm and supportive presence.
Learn and use scheduling and tracking systems like Flaik, requiring mental focus and tech adaptability.

Guest Service & Communication

Answer guest questions and direct them to appropriate Mountain School facilities.
Provide empathetic, solution-oriented service to guests of all ages, including parents and children.
Interact with guests ranging from toddlers to adults, requiring emotional intelligence, patience, and clear communication.
Address concerns in real time and elevate issues to management when necessary.

Systems & Administration

Use RTP for lesson and rental bookings, updates, and reviews.
Utilize FLAIK and Workday for team scheduling and tracking.
Collaborate with departments such as Tickets and Food & Beverage to ensure seamless guest experiences.

Physical & Environmental Expectations

Work both indoors and outdoors in winter conditions.
Be prepared to travel up the canyon early for avalanche control or road closures.
Stay overnight at the resort, when necessary, due to weather or road conditions.

WHAT YOU NEED TO GET THE JOB DONE

Experience in guest service, operations, or a similar fast-paced environment.
Familiarity with RTP, FLAIK, and Microsoft Office is a plus.
Knowledge of snow sports and the ski industry is beneficial.
Ski or snowboard experience to navigate terrain and assist instructors effectively.
Comfort working with children and adults in both structured and unpredictable settings.
Familiarity with ski school operations is a plus.
Ability to stay focused and composed during high-stress, high-volume periods.
Strong time management and multitasking skills.
Empathy, patience, and professionalism when working with children and families.
Confidence in making quick decisions and adapting to changing priorities.
The ability to stand for extended periods and move between indoor and outdoor locations.
Comfortable working in cold, snowy conditions throughout the day.
Capable of lifting up to 40 pounds.
Must be at least 18 years of age.

WORK SCHEDULE

Shifts vary and may include early mornings, evenings, weekends, and holidays. Shifts will include two days supporting indoors and two days supporting outdoors. Seasonal position typically runs from mid-November to mid-April.

WORKING CONDITIONS

High guest volume and frequent interruptions require mental agility and adaptability. Physically demanding environment with extended periods of standing and movement. Outdoor work in winter weather is a regular part of the…