Guest Services Coordinator

Guest Services Coordinator

Join to apply for the Guest Services Coordinator role at Island Hospitality Management
.

As our Guest Services Coordinator
, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

This is a full‑time position that will start hiring after the new year. This position may require flexible scheduling availability.

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Employees are regularly required to stand, sit, or walk for extended periods; lift/move up to 10 pounds, occasionally up to 50 pounds. Work hours are variable and based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week.

Island Hospitality is committed to employee development and offers a formalized training and development program providing a clear path for employees with a desire and aptitude to thrive in the hospitality business.

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary; 401(k) is fully vested upon first contribution

• Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to any of our locations

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.