Hospitality Supervisor - Lodge at Bryce Canyon

Title:

Hospitality Supervisor - The Lodge at Bryce Canyon

Requisition #: 628977

Location:

Bryce, UT, 84764

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work performed within the Guest Services Department. Coordinates guest services at the conference center to ensure a positive impression of the facility for staff members and guests.

• Supervise Guest Services Support Staff to provide 24‑hour, 7‑day coverage.
• Coordinate registration functions and transportation for all guests.
• Train Front Desk/Concierge personnel using established training programs in partnership with Aramark and conference center clients.
• Oversee front desk and concierge tasks to deliver world‑class service in areas such as check‑in/check‑out, Lobby Ambassador Program, guest orientation, telephone service and PBX operation, handling of guest mail and special deliveries, reservation coordination, property‑management system usage, night audit, and sundry restocking.
• Issue and monitor safe‑deposit boxes, and open/close cashier banks for support staff.
• Develop and implement training programs to ensure staff are versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Order, store, and inventory supplies necessary for daily operations.
• Collaborate across departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any other duties as assigned by the Guest Services Manager.

• Positive attitude, strong work ethic, and commitment to world‑class service to clients, guests, and coworkers.
• Strong knowledge of personal computers.
• Experience in all facets of guest services.
• Leadership, motivation, and effective communication skills.
• Strong organizational abilities.
• Preferably two years’ experience in hospitality services or similar environment performing supervisor roles in Guest Services or Concierge.
• Proficient reading, writing, and speaking in English.

This role may have physical demands, including lifting, bending, pushing, pulling, and extended walking and standing. Uniforms and personal protective equipment may be required.

Relevant educational background is preferred but not mandatory.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Equal Employment Opportunity

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Our people proudly serve millions of guests daily through food and facilities in 15 countries worldwide. We are committed to developing your talents, fueling your passions, and empowering your professional growth.