Housekeeping Manager at Capital Vacations Henefer, UT

Department: Housekeeping

Location: East Canyon Resort

Hourly Rate:
Starting at $22 Per Hour

To oversee all the operations of the housekeeping department. To guarantee the delivery of excellent housekeeping services to all units, buildings, owners, guests, and fellow employees. To ensure that owners vacations are enjoyable, and problem free insofar as housekeeping duties are concerned. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

1. Abides by and enforces established policies and procedures, house and departmental rules, safety rules, grooming codes and security procedures and work instructions.

2. Exercises independent judgment in all areas of accountability in the interest of Management.

3. Recommend retention or termination of probationary employees.

4. Responsibly directs the daily work of all employees.

5. Handles Customer Service whenever necessary.

1. Provide excellence in unit housekeeping

• Responsible for the condition of all unit interiors.
• Complete inspections of all units cleaned.
• Maintain records of units inspected and work orders generated.
• Report all items requiring repair and/or replacement utilizing resort developed and approved work order forms.
• Schedule, organize and manage a complete annual maintenance week.

2. Provide excellence in common area housekeeping.

3. Employee Supervision and Development

• Hire, train and evaluate all housekeeping employees.
• Require that employees are capable of completing jobs assigned in an excellent manner and remove any employee who is unable to do so.
• Conduct routine staff meetings.
• Scheduling of employees—maintain hours, limit overtime.
• Establish efficient standard for hours required and number of employees assigned to clean units and common areas. Require employees to work within this standard.

4. Responsible for budget management and cost control

• Maintain adequate inventory of all cleaning and guest supplies.
• Maintain all necessary equipment in excellent condition, replace as needed.
• Evaluate purchases and secure best price for best products.
• Maintain record of all expenses—submit purchase requests in a timely manner and never be caught without proper supplies.
• Control use of overtime, control wages within budgetary constraints.

5. Responsible for quality of linen and inventory levels

• Ensure that an adequate quantity of linen is on hand at all times and are in high quality and in presentable condition, without blemish.
• Inspect laundry process to ensure damaged or permanently soiled is never reused.
• Maintain up-to-date inventory of all linens. Reorder, after manager approval, to maintain minimum par on-hand.
• Report any unit furniture and laundry equipment maintenance problems that damage linens, and work with manager and maintenance team to replace immediately.

6. Responsible for developing and maintaining excellent inter-departmental communications concerning unit quality, including housekeeping and maintenance.

• Develop, maintain, and constantly strive to improve the rapid reporting of all maintenance requests (work orders) to the maintenance department.
• Follow-up on all maintenance work orders to ensure they are completed. Never allow guests to enter rooms with incomplete maintenance requests.
• Develop and maintain reports from front desk concerning guests checking out and units ready for occupancy,
• Keep RGM well informed of employee needs and participate in the hiring process.

7. Responsible for Total…