Property Operations Coordinator

The Property Operations Coordinator is a hybrid role that balances administrative oversight with hands-on, field-based property operations. This position supports the Property Management team at Powder Haven (PHPM) by ensuring a seamless, luxury experience for homeowners, guests, and prospective members. The role requires a detail-oriented, highly organized, service-minded professional who can efficiently shift between desk-based work and on-site property tasks, as this position is equally split between field work and administrative responsibilities.

Job Title:

Property Operations Coordinator Department:
Powder Haven Status:
Full Time Flex Reporting To:
Senior Manager Administrative Responsibilities:

Assist with homeowner communication, reservations, and service coordination.

Support arrival and departure planning and coordinate property readiness.

Coordinate and/or perform PHPM errands and deliveries, including groceries, mail, packages, homeowner items, and welcome baskets.

Perform grocery pickup, delivery, and in-home stocking based on homeowner preferences.

Conduct Prospect and Member welcome home tours, providing a personalized, luxury experience.

Track and replenish welcome basket supplies.

Manage emails, phone calls, and messages from homeowners, guests, and prospective members professionally and promptly.

Maintain accurate homeowner inventory records, service histories, and operational data.

Housekeeping Responsibilities Conduct pre-arrival inspections to ensure homes are clean, stocked, properly presented, and ready for guests and homeowners.

Provide housekeeping inspection coverage and verify cleanliness and presentation standards.

Assist in cleaning and corrective tasks as needed.

Update the housekeeping board, documenting inspection results, follow-ups, and operational needs.

Support the annual inventory process, ensuring all supplies, linens, and equipment are accounted for and in good condition.

Track and replenish inventories of housekeeping supplies and homeowner amenities.

Maintenance Responsibilities Deliver parts, supplies, and equipment to team members and properties.

Schedule and coordinate vendor appointments for maintenance work orders, confirming property access and keeping homeowners and the maintenance team informed.

Input and track work orders, coordinating with Maintenance and following up on outstanding needs.

Escort third-party vendors to properties, providing access and ensuring adherence to PHPM procedures.

Inspect snow removal and report clearing status or concerns to the Maintenance Manager.

Provide snow shoveling coverage during winter as needed.

Expectations for All Responsibilities Complete miscellaneous field tasks and assist with day-to-day operations as needed.

Provide exceptional, anticipatory service while maintaining professionalism, discretion, and confidentiality.

Communicate clearly and professionally with homeowners, guests, vendors, and team members.

Coordinate with Housekeeping, Maintenance, and Home Services to support homeowner satisfaction.

Maintain current knowledge of Mountain and Membership amenities to provide accurate information.

Stay organized, prioritize effectively, and adapt to changing needs in a fast-paced environment.

Use operational software, reservation systems, and internal tools, including learning and supporting training on new systems.

Perform other duties as assigned by the Management Team.

Maintain a positive attitude and strong work ethic.

Requirements and/or

Qualifications:

2+ years of experience in customer service, property management, or luxury hospitality (experience in property management or hospitality is a plus but not required).Strong organizational skills with the ability to manage multiple priorities and tasks effectively.

Excellent…