Operations Manager

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado;
Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California;
Mt. Bachelor in Oregon, Snowbird in Utah and Silver Star Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Job Summary:

The Operations Manager at Zion Lodge holds a multifaceted role with hands-on responsibility for overseeing lodging staffing, operations, sales, front desk communications, guest relations, and interactions with the National Park Service (NPS). The ideal candidate will implement standards across Environmental, Safety, and Quality (ESQ), the Parks Play Forever initiative, emergency response, and overall service quality. This position motivates and inspires the team to deliver exceptional service, drive sales, and achieve revenue goals while cultivating a safe, friendly, and enjoyable work environment that embraces outdoor adventure and environmental stewardship.

The Operations Manager provides strategic oversight for lodging, offering guidance and direction as needed while liaising daily with the team and nurturing relationships that exemplify the company culture at Zion Lodge. Effective communication and frequent updates with the General Manager, Human Resources Manager, and other department managers and supervisors are essential for this role.

Essential Duties and Responsibilities:

Leadership and Management:

Lead the management teams of Lodging, Retail, Food & Beverage (F&B), and Housekeeping.

Manage labor, payroll, and expenses to meet annual budgetary goals.

Maintain organized and attractive front desk operations, collaborating on creative displays.

Promote innovations and improvements that enhance interpretive elements of ESQ, Play Forever, and NPS cultural, historical, and natural resources.

Operational Oversight:

Ensure the accurate functionality of reservations systems, managing room assignments and technology.

Execute emergency, safety, and response plans, engaging all staff in training and emergency drills.

Procure necessary supplies for front desk operations and business needs.

Reconcile sales reporting and ensure fiscal accountability.

Oversee Lost and Found in accordance with NPS policies and procedures.

Manage group sales bookings and ensure optimal housekeeping standards for cleanliness.

Communicate issues to the maintenance team regularly.

Housekeeping:

Oversee the team's performance in cleaning and housekeeping duties, ensuring sanitation and tidiness throughout the facility, including guest rooms, restrooms, dining areas, and common spaces.

Ensure housekeeping staff…