Operations Manager

The Operations Manager at Zion Lodge holds a multifaceted role with hands‑on responsibility for overseeing lodging staffing, operations, sales, front desk communications, guest relations, and interactions with the National Park Service (NPS). The ideal candidate will implement standards across Environmental, Safety, and Quality (ESQ), the Parks Play Forever initiative, emergency response, and overall service quality. This position motivates and inspires the team to deliver exceptional service, drive sales, and achieve revenue goals while cultivating a safe, friendly, and enjoyable work environment that embraces outdoor adventure and environmental stewardship.

The Operations Manager provides strategic oversight for lodging, offering guidance and direction as needed while liaising daily with the team and nurturing relationships that exemplify the company culture at Zion Lodge. Effective communication and frequent updates with the General Manager, Human Resources Manager, and other department managers and supervisors are essential for this role.

Leadership and Management:
Lead the management teams of Lodging, Retail, Food & Beverage (F&B), and Housekeeping. Manage labor, payroll, and expenses to meet annual budgetary goals. Maintain organized and attractive front desk operations, collaborating on creative displays. Promote innovations and improvements that enhance interpretive elements of ESQ, Play Forever, and NPS cultural, historical, and natural resources.
Operational Oversight:
Ensure the accurate functionality of reservations systems, managing room assignments and technology. Execute emergency, safety, and response plans, engaging all staff in training and emergency drills. Procure necessary supplies for front desk operations and business needs. Reconcile sales reporting and ensure fiscal accountability. Oversee Lost and Found in accordance with NPS policies and procedures. Manage group sales bookings and ensure optimal housekeeping standards for cleanliness.

Communicate issues to the maintenance team regularly.

Housekeeping: Oversee the team's performance in cleaning and housekeeping duties, ensuring sanitation and tidiness throughout the facility, including guest rooms, restrooms, dining areas, and common spaces. Ensure housekeeping staff adheres to cleaning protocols, including dusting, sanitizing, vacuuming, and stocking supplies. Address and report any maintenance issues identified during room cleaning.
Guest Relations:
Answer guest inquiries in a friendly and accommodating manner. Ensure all staff are dressed in clean, pressed uniforms with nametags and appropriate footwear. Maintain positive vendor and supplier relationships for lodging‑related services.
Compliance and Training:
Document and report on various compliance matters, including Integrated Pest Management (IPM) and work orders for repairs. Lead ISO ESQ system audits, compliance efforts, and mentoring of the management team to meet required standards. Collaborate with Human Resources to train and develop all department staff, ensuring excellent customer service and efficiency.
Communication and

Collaboration:

Maintain regular communication with the General Manager and Site Leadership Team to align on operational updates and strategic initiatives. Prepare for NPS evaluations and inspections, ensuring compliance with environmental and safety regulations. Act as Emergency Manager on duty when assigned, ensuring efficient communication and transparency.
Additional Duties:
Participate in National Park Service partner meetings, discussing agenda items and following up on action items. Engage in continuous improvement of ESQ standards and initiatives, demonstrating commitment to…