Graveyard Bellperson - Cliff Lodge at Snowbird

As a Night Bell/Valet under the direction of Bell Captain you will assist guests with luggage and transportation needs, monitor bell storage, shuttle guests around resort in company vehicles, park and retrieve guests’ vehicles, answers guests’ questions, and directs traffic.

• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure that luggage is safe and not left unattended.
• Ensure that luggage is placed in the cart properly and handled with care.
• Deliver luggage to guestrooms within 15 minutes of guest arrival.
• Arrive to the guestroom to collect luggage within 8 minutes of the guest’s call when the guest is departing.
• Understand and adhere to procedure of master key usage.
• Be visible and available in the lobby to assist guests when required.
• Ensure guest name usage whenever possible.
• Maintain eye contact with guests.
• Assist in keeping the work area neat and clean.
• Provide valet service for guests by parking and retrieving vehicles and directing traffic.
• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark.
• Keep a record of calls for service (check-in, check-out, miscellaneous).
• Assist in accurate maintenance of bell desk log sheets.
• Consistently demonstrate personal guest service  an ambassador for the hotel when in contact with guests.
• Maintain a high level of professionalism in all aspects of job performance.
• Snow Removal - Responsible for shoveling snow and salting walkways and parking areas.
  
  Assisting with lot clearings as necessary.
• Shuttle Runs Travel:
  Occasional trips to Salt Lake Valley.

• High School Diploma or equivalent required.
• 1-2 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver License w/ Clean Motor Vehicle Record (MVR).
• Able to read, write, and communicate through speech.
• Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires a strong understanding of other Snowbird operations.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

• Specific
  
  Shifts:
  
  Must be available any day of the week, flexible schedule between 11 PM – 7 AM.
• Full-time 4 days a week.

Must be prepared to stay overnight, if necessary, during occasional times of road closures. May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird. Must be able to lift 75 lbs. Must be able to stand for long periods of time. Must demonstrate the ability to bend, kneel, handle, reach, grasp and perform repetitive motions.

Must possess the ability to work fast and efficiently under pressure. Work is outdoors and requires constant exposure to cold and other extreme weather conditions. Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise. May experience some stress due to periodic guest relations, also during high-occupancy periods. Position…