Transport​/Ip; Trip Noc Technician

Description

PROGRAM

SUMMARY:

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations (GSMO-II) have an opening in our TRANSPORT / IP (TRIP) NOC for a TRANSPORT / IP (TRIP) NOC TECHNICIAN at Scott AFB.

Due to contract requirements, US Citizenship is required along with a current clearance.

Our anticipated salary range for this role is $65,000 - $75,000

• Create and update tickets utilizing Remedy.
• Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
• Incident correlation and fault analysis: proactively analyze alarms; provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information; identify fault conditions and impacts; isolate root causes; coordinate correction of fault situations; assist in developing and maintaining a centralized known error database containing defects, failures, causes, and repair actions, including workarounds taken to resolve these failures in support of incident and problem resolution.
• Notify necessary points of contact based on essential or heightened awareness networks, circuits or location of incidents.
• Incident analysis (fault isolation): support the fault isolation process; diagnose and troubleshoot using procedures to isolate where the fault occurs; identify failed network element(s) (systems, hardware, software, circuits, or facilities); activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault correction: correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/service restoration: restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet DISN SLA and customer SLAs; identify failures attributable to different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB);
  
  provide updates on outages until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
• Incident escalation: fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrated knowledge of training, SOPs, and tools within O&M; evaluate and provide feedback for training, SOPs, and tools; assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; effectively communicates with O&M team, the customer, and leadership to obtain or provide information on significant events or changes within the DISN; provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking with a broad understanding of related specialty areas.
• Provide advanced level technical support of the DISN customer.
• Independently work on projects or assignments for future operations within O&M and impacting the DISN.
• Resolve multi-layer complex issues that cross several NOC or domains within O&M.
• Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
• Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM,…