Site Support Technician II

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities!

We currently have an opportunity for a IT Site Support Technician at our Manufacturing Facility in Lewiston
, UT
.

The IT Site Support Technician provides operational technology support for office, manufacturing, and warehouse environments, ensuring computing devices, peripherals, applications, network infrastructure, printers, and servers operate reliably. The position independently resolves complex site support issues, leads infrastructure and root cause initiatives, and partners with IT disciplines, managed service providers, and business stakeholders to deliver timely, high-quality solutions. This role serves as a trusted technical resource across multiple locations, supports peers, facilitates communication between IT and end users, and contributes to projects, process improvements, and operational continuity.

You Will Have the Opportunity to Make Great Things Happen!

Site Support & Operations

• Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
• 10+ years’ experience with implementing and supporting a variety of computing devices and peripherals used both in an office, manufacturing, and warehouse environment.
• Experienced in Microsoft SCCM or similar tool to deploy computing device images and applications.
• Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.
• Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.
• Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices. Ability to document and train peers on how to use it.
• Ability to work with managed service providers to troubleshoot and drive to resolution on IT issues.

Apple & Technical Support

• 7+ years’ experience with Apple support to include troubleshooting and resolving user issues with macOS OS. This person is capable of writing documentation that others on their team will use. This team member will need to support our Lake Forest Digital Branding group with everything Apple related.
• 10+ years’ experience with installing network devices and troubleshooting related issues with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
• 8+ years’ experience with troubleshooting local server related issues; file & print, application connection, security, etc., with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
• 8+ years’ experience with troubleshooting network printer issues with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
• Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
• Have knowledge of supporting and troubleshooting issues with HHU’s and VMU’s.
• Have some knowledge of supporting and troubleshooting issues with Lexmark and Zebra network printers.
• Have some knowledge of supporting and troubleshooting issues with vehicle mounted units (VMU) and handheld units (HHU), as well as VM1A’s in a manufacturing environment.
• Have some knowledge of supporting and troubleshooting issues with conference room setups, such as Microsoft Teams Rooms.

Project & Problem Management

• Experience in leading small…