Mountain School Outdoor Lead - Snowbird

Mountain School Outdoor Lead

Snowbird

Full-Time & Part-Time, Hourly, Seasonal

Variable (including weekends and holidays)

As a Mountain School Outdoor Lead, you’ll thrive in a fast-paced, physically demanding, and mentally dynamic environment. This role supports nearly every aspect of ski and snowboard school operations and plays a vital part in ensuring smooth, safe, and enjoyable experiences for guests of all ages. From managing outdoor logistics to assisting with group coordination and guest services, this position requires resilience, adaptability, and strong interpersonal skills.

• Greet and check in guests, directing them to appropriate lessons with clarity and confidence, even during high-volume periods.
• Coordinate with the line-up supervisor to manage group flow and lesson organization—requiring quick decision-making and situational awareness.
• Assist instructors on the hill, often in challenging weather and slippery terrain, while maintaining a calm and supportive presence.
• Maintain both indoor and outdoor spaces, including snow removal, signage setup, and equipment organization—tasks that demand physical strength and attention to detail.
• Support lunch transitions by organizing tables and managing group movement in a noisy, high-energy environment.
• Learn and use scheduling and tracking systems like Flaik, requiring mental focus and tech adaptability.
• Understand and communicate Mountain School processes, including tickets, rentals, and lesson logistics.
• Interact with guests ranging from toddlers to adults, requiring emotional intelligence, patience, and clear communication.
• Perform other duties as needed to support the overall success of Mountain School operations.

• Strong guest service skills and a calm, professional demeanor under pressure.
• Ski or snowboard experience to navigate terrain and assist instructors effectively.
• Ability to remain composed and mentally agile in high-stress, fast-changing scenarios.
• Willingness to work in cold, wet, and physically taxing conditions for extended periods.
• Comfort working with children and adults in both structured and unpredictable settings.
• Effective verbal communication and time management skills.
• Familiarity with ski school operations is a plus.
• Must be able to lift up to 40 pounds and be at least 18 years of age.

We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Up to 75% of the workday may be spent outdoors in extreme winter conditions, including snow, wind, and freezing temperatures. Requires frequent walking in ski/snowboard boots on slippery, uneven surfaces. Must be able to stand, bend, lift, and move continuously throughout the day. Work involves frequent interruptions, high noise levels, and rapid task switching, requiring strong focus and emotional regulation. Physical and mental endurance are key to maintaining safety, service quality, and team morale.

• Free ski pass and comp ticket benefits
• Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School
• Medical, dental, vision, and accident insurance (based on position)
• 401(k) retirement plan
• Discounts with Powdr partners
• Free transportation via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity…