Front of House Manager

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Full Time Field ULUM Moab, La Sal, UT, US

Salary Range: $55,000.00 To $60,000.00 Annually

This is a unique opportunity to work outdoors near several of our country's most popular National Parks.

The Front of House Manager supports the Food and Beverage Manager with all aspects of food and beverage operations including, but not limited to, restaurant service, espresso and smoothie bar operations, beer, wine, spirits, and special or private events. The Front of House Manager is responsible for the execution and refinement of service standards, supervision of team members, inventory management, and helping to achieve departmental financial and guest/employee satisfaction goals.

The goals of the Food & Beverage Department are to maximize sales and revenue, drive guest satisfaction, and create high levels of employee engagement through the embodiment of Under Canvas' values.

The Front of House Manager may serve as a Manager on Duty for the restaurant and should be willing to learn and support all aspects of ULUM operations.

• Manage guest seating and dining flow utilizing reservations and waitlists while maximizing table turnover.
• Partner with the Guest Experience Team to facilitate guest special occasion needs.
• Maintain professional communication with guests and across departments.
• Ensure all service standards are implemented.
• Support healthy vendor relationships.
• Encourage guests and team members to provide feedback using various platforms.
• Hold daily pre-shift standups, communicate daily business updates, and participate in weekly property leadership meetings.
• Possess knowledge of food and beverage menus, property amenities, and hours of operation.
• Assist with direct service on the floor during meal periods and engage with guests through table touches.
• Generate new ideas for services and products and partner with the Food & Beverage Manager and Corporate team on implementation.
• Support the Food & Beverage Manager in implementing and following departmental procedures.
• Share ideas, best practices, and challenges with the team and encourage input when making decisions.
• Coach and mentor Food & Beverage team members to increase performance and support career growth.
• Deliver candid feedback to team members.
• Perform general administrative duties as required.
• Other duties as assigned.
• Effective Communication
• Adaptability and Agility
• Decision Making
• Initiative
• Fostering Learning and Development
• Inspiring Others
• Planning and Organizing

High School Diploma or GED

• Ability to lift 30 lbs. independently; all lifts over 31 lbs. require assistance from a co-worker.
• Ability to work outdoors for long periods of time, including during extreme heat, cold, or other weather events.
• Ability to stand and move for extended periods of time.

Current Food Safety Manager Certification

• Minimum of 2 years of Food & Beverage supervisory experience in a fast-paced, results-driven environment.
• Previous culinary or mixology experience preferred.
• Knowledge of federal food safety standards and/or food service certifications.
• Proven track record of managing profitability through proper staffing, effective control of food, beverage, and labor costs, and achieving budgeted targets.
• Willingness to assist in all roles to support the operation (e.g., working the line, processing guest transactions, cleaning suites).
• Ability to demonstrate sound judgment, follow direction, and take decisive, appropriate action.
• Willingness to learn and embrace company policies, practices, and procedures, including…