F & B Attendant

Position: F&B Attendant

Department:
Food & Beverage

Reports To:

F&B Operations Managers (through outlet leads)

Chain of Command: F&B Attendant → Outlet Lead → F&B Operations Manager → Vice President of F&B

Status:
Seasonal, with potential for year-round opportunities based on performance and business needs

Location(s):
Blind Miner, Doyle's Dawgs, Milly Chalet, Alpine Rose, Waffle Cabin, Sidewinder, and special events

Typical Schedule:

Open availability required, including weekends, evenings, and holidays. Schedules vary with service needs, weather, and mountain conditions.

The F&B Attendant is the primary front-of-house team member across our cafeterias, quick-service outlets, and restaurants. You are often the first and last person a guest meets, and you set the tone for their day on the mountain. Responsibilities include point-of-sale and guest payments, cafeteria and quick-service operations, busing and resetting tables, food running, dishwashing, and, if you are 21+ and trained, responsible alcohol service.

This role is ideal for adaptable, guest-focused people who thrive in a fast-paced mountain-resort environment and take pride in doing the small things right. It is also the best entry point into a Brighton F&B career: attendants are cross-trained and regularly grow into cook, server, and lead roles.

At Brighton, hospitality is not a department; it is how we operate. Every guest, from a first-time skier to a lifelong regular, should leave feeling genuinely cared for. We hold ourselves to Brighton's own standard of service, and we pursue excellence in the details: clean spaces, accurate orders, warm greetings, and teammates who have each other's backs.

• Greet every guest warmly and promptly, manage seating and lines, answer questions about menu items, outlets, hours, and the mountain, and anticipate needs before guests have to ask.
• Own guest concerns: listen, apologize sincerely, fix what you can, and bring in a lead or manager when needed.
• Be present, smiling, and guest-focused at all times. Phones stay put away and uniform stays on standard while on duty; the guest is always the priority.
• Assist guests with special requests, allergen questions (following allergen protocols), accessibility needs, and families with children.

• Operate the POS accurately: enter orders and modifiers, apply discounts and promotions correctly, and process guest payments accurately in our cashless environment.
• Resolve payment issues, voids, and refunds according to resort procedures, and elevate to a lead or manager when needed.
• Provide solid product knowledge, make genuine recommendations, and promote daily specials and resort offerings.

• Serve, portion, assemble, and present food and beverages on the line, at grab-and-go, and at coffee and beverage stations to recipe, portion, and presentation standards.
• Keep stations stocked and ready; monitor and log hot and cold holding temperatures as assigned; label, date, and rotate product (first in, first out).
• Keep lines moving during peak rushes, communicate wait times honestly, and ask for help early.

• Keep public spaces clean, neat, and organized, including tables, floors, entryways, condiment and utensil stations, and restrooms as assigned.
• Clear, sanitize, and reset tables quickly and to standard; stock napkins, condiments, to-go supplies, and other guest items.
• Run food and beverages to guests and support servers, bartenders, and cooks during peak periods.
• Complete pre-shift, in-service, and closing checklists at each location.
• Support special events and activations as assigned, including setup,…