Back Server

The Back Server reports directly to the F&B Management Team and is responsible for ensuring each guest has an amazing dining experience by skillfully and carefully checking, arranging, and presenting the guest with their meal and beverages.

DUTIES AND RESPONSIBILITIES

Practice intuitive, aware, of dining service.

Anticipate guests’ needs based on body language, eye contact, and level of engagement.

Ensure 100% accuracy of delivered items to tables.

Maintain organization & cleanliness of the restaurant.

Communicate thoroughly and efficiently with the F&B Management and Culinary team about any operations, ordering, or logistical needs.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.

Thank guests with genuine appreciation and provide a fond farewell.

Comply with quality assurance expectations and standards.

Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.

Follow all state and local laws for serving (e.g., last call times).

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

QUALIFICATIONS

Required

• Extended experience providing service in a fine dining environment.
• Ability to remain calm during busy periods and treat our guests and our team members with respect.
• Professional, polished service, etiquette and protocol skills and knowledge.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Current Alcohol serving certification
• Ability to communicate legibly.
• High school graduate or equivalent and some college.
• Certification of previous training in liquor, wine and food service.
• Any previous serving and bartending training.
• Forbes Five Star Service Training/Experience
• Prior training in guest relations.

Required

• Ability to anticipate and understand guests’ service needs remaining calm and courteous.
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time and make a concise decision in pressure situation.
• Ability to focus attention on details.
• Ability to maintain good coordination and timing while serving orders quickly.
• Ability to endure abundant physical movements throughout the event and to exert physical effort in setting up rooms from to specific standards of each event
• Ability to work cohesively with co-workers as part of a team.
• Ability to communicate in English, both orally and in writing, using correct spelling and grammar.
• Ability to provide legible written communication.
• Ability to stand and walk for up to 12 hours.

TRAVEL REQUIREMENTS

• Some off property venues
• Travel in Winter through snow & ice

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Constant need to stand and walk for long periods of time.
• Lifting/carrying up to 25 lbs. frequently
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general…