Retail Operations Manager

Black Desert Resort, located in Ivins, UT, is pleased to announce an excellent career opportunity for a Retail Operations Manager. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

$80,000 - $85,000 BOE

Leads and develops the retail team at Black Desert Resort's golf shop, setting the standard for product knowledge, guest service, and sales performance. Partners with the Vice President of Retail and General Manager on day-to-day retail operations, merchandising execution, and inventory controls, ensuring merchandising priorities follow the established merchandise plan and the standards of the facility, to drive revenue and margin goals for the property.

• Leads, develops, and supervises department retail associates, setting the standard for performance, product knowledge, and guest service.
• Interviews, hires, trains, and supervises associates in accordance with Reef Capital Partners and Black Desert Resort policies and guidelines.
• Plans, assigns, and directs work; evaluates performance; rewards and disciplines associates; addresses performance issues; and resolves associate and guest complaints.
• Ensures effective orientation for each new associate and develops ongoing training programs covering product knowledge, service standards, and sales technique.
• Trains staff on product knowledge, including features, fit, and care of key categories and seasonal assortments, and on guest service standards to ensure a consistent, high-quality member and guest experience.
• Drives team performance toward sales, service, and revenue goals, and partners with property leadership on associate records and department administration.

• Maintains effective stock levels in designated items and categories and ensures stock presentations are appropriate for all seasons.
• Oversees the receiving, pricing, and organization of orders, ensuring all proper processes are followed for the IMS - Yellow Dog, and monitors inventory levels.
• Ensures proper procedures are followed for all special orders and group orders, as well as any order with Retail Partners for operational departments.
• Manages physical inventory across the golf shop and stock rooms, including cycle counts, monthly and annual physical inventory, reconciliation of variances, shrink prevention, and reorder planning in line with the merchandise plan.
• Ensures the retail shop, retail office, and stock rooms are kept neat and organized so that items are easy to locate.
• Ensures replacement and return policies are adhered to, including processing and tracking of retail transfers and RAs.

• Follows up on past due orders and ensures canceled orders are communicated in a timely manner.
• Manages vendor invoicing, including matching invoices to purchase orders and receiving records in Yellow Dog, resolving discrepancies, coding invoices accurately, and submitting them to accounting for approval and payment within established deadlines.

• Sets and upholds guest service standards across the retail team to ensure a superior member and guest experience.
• Sells and maintains golf shop merchandise and drives retail sales and revenue through guest engagement.
• Supports, organizes, and executes displays and events to maximize revenue, profit, and guest experience.
• Coordinates markdowns, transfers, and special promotions for the retail shop with the General Manager and Vice President of Retail, and ensures available discounts are utilized.
• Responds to and…