Parts and Service Sales Representive

PARTS AND SERVICE SALES REPRESENTATIVE

Organization:
Goodfellow Corporation Department:
Parts & Service

Reports To:

Parts/Service Leadership

Location:

Assigned Goodfellow Location

The Parts and Service Sales Representative develops and maintains customer relationships within an assigned territory to grow Goodfellow Corporation's parts and service business. This position visits customer locations, identifies equipment and operational needs, recommends appropriate parts and service solutions, and provides responsive follow-up and support.

The role serves as an important connection between customers and Goodfellow's Parts, Service, Sales, and operational teams. The Parts and Service Sales Representative is expected to grow business with existing customers, develop new accounts, identify opportunities with owners of competitive equipment, and support all product lines carried by the organization.

• Build and maintain strong customer relationships through regular in-person visits, phone communication, and timely follow-up.
• Identify customer parts and service needs and recommend solutions that provide value and support customer operations.
• Promote and sell Goodfellow parts and service solutions across all product lines carried by the organization.
• Develop additional business with existing customers while actively pursuing new customers and owners of competitive equipment.
• Manage an assigned sales territory and maintain consistent customer contact based on account needs and business opportunities.
• Identify sales opportunities, customer needs, and potential service requirements during customer visits and communicate those opportunities to the appropriate Goodfellow team members.
• Coordinate with Parts, Service, Sales, and branch leadership to develop quotes, resolve customer needs, and deliver appropriate solutions.
• Follow up promptly on customer requests, quotes, orders, service needs, and open issues.
• Provide sound product and service guidance while recognizing when technical or operational concerns should be escalated to the appropriate department manager.
• Develop relationships with key accounts and work to strengthen customer loyalty and long-term business partnerships.
• Maintain awareness of customer equipment, business activity, and competitive equipment within the assigned territory to identify future opportunities.
• Maintain accurate customer, sales activity, opportunity, and follow-up information in company systems as required.
• Communicate customer feedback, concerns, and market information to appropriate branch and company leadership.
• Prioritize customer needs effectively, including urgent requests and high-pressure situations.
• Support branch sales, customer retention, and revenue growth goals through consistent territory development and account management.
• Represent Goodfellow Corporation professionally at customer locations and in all customer interactions.
• Assist with parts delivery when necessary to support customer needs and branch operations.
• Perform other related sales and customer-support activities as needed.

• Business-to-Business Sales
• Customer Relationship Management
• Territory Development
• Parts & Service Sales
• Business Development
• Customer Needs Assessment
• Account Management
• Communication & Follow-Up
• Problem Solving
• Prioritization & Sense of Urgency
• Self-Motivation & Independence
• Organization & Time Management
• Computer & Database Proficiency
• Teamwork & Cross-Functional Collaboration
• Customer Service

This position does not typically have direct supervisory responsibilities.

This position primarily works in the field and from a company vehicle while traveling throughout an assigned territory. Work may also take place in customer offices, shops, construction or industrial sites, and sand and gravel or aggregate operations where dust, dirt, uneven surfaces, moving equipment, and elevated noise levels may be present.

Required personal protective equipment must be worn when entering customer or Goodfellow work areas where PPE is required.

The employee must be able to perform the physical requirements necessary to travel to customer locations and support parts and service sales activities.

Frequently enter and exit a company vehicle and travel throughout the assigned territory.

Walk and stand at customer and industrial locations, including outdoor and uneven work areas.

Safely lift and/or move up to 50 pounds when assisting with…