Tuning and Demo Technician

Position Summary The Outfitters Ski Technician supports the winter operation through demo service, tuning, service intake, hardgoods support, boot fitting support, member equipment troubleshooting, and daily shop execution.

This is not a single-function back-shop role. Ski Technicians are expected to be cross-trained across the full Outfitters operation while developing individual specialties. Specialty areas may include tuning, demo operations, boot fitting, hardgoods, service intake, or member equipment troubleshooting.

CORE RESPONSIBILITIESDemo Operations Provides professional demo service for members and guests.

Assists with equipment selection based on ability, preferences, conditions, terrain, and member needs.

Prepares demo equipment for daily use.

Supports ski setup, equipment handoff, returns, and condition checks.

Maintains organization, cleanliness, and presentation of the demo fleet.

Accurately uses Easy Rent or related systems to support demo operations.

Tracks equipment movement, returns, issues, and service needs.

Communicates fleet damage, missing equipment, service concerns, and member issues to supervisors.

Tuning & Service Performs ski tuning and service work based on experience, training, and authorization.

Supports waxing, edge work, griding, base repair, minor repairs, and demo fleet maintenance.

Maintains high standards for quality, consistency, cleanliness, and safety.

Supports service intake and clear documentation of member equipment needs.

Helps manage work flow, work tickets, member timelines, and service priorities as directed.

Uses Easy Work or related systems as trained.

Maintains organized tuning, service, tool, and machine areas.

Communicates supply, consumable, tool, or machine needs to supervisors.

Supports all aspects of Wintersteiger machine maintenance.

Binding, Hardgoods & Equipment Support Assists with ski, boot, binding, and pole questions.

Supports hardgoods sales through practical product knowledge and member needs assessment.

Mounts, adjusts, or calibrates bindings.

Follows all safety, liability, and documentation standards related to equipment service.

Stays current on ski technology, equipment trends, binding standards, and department procedures.

Helps members troubleshoot equipment issues quickly and professionally.

Boot fitting Support Supports the Assistant Manager and fit team with boot fitting appointments as trained.

Assists with basic boot assessment, appointment flow, product preparation, and member communication.

Prepares boots, liners, footbeds, and tools for fit work.

Supports heat molding, shell/liner adjustments, or basic modifications only when trained and authorized.

Learns and follows WPR boot fitting standards.

Contributes to a professional and organized boot fitting environment.

Retail & Department Support Supports retail floor operations.

Assists members with basic product questions and direct them to the appropriate staff member when needed.

Supports softgoods and hardgoods sales through product knowledge and service-minded recommendations.

Maintains cleanliness and organization across all Outfitters areas.

Helps with opening, closing, product movement, equipment staging, and general department readiness.

Assists with inventory organization, equipment tracking, receiving support, and back-of-house organization as needed.

SPECIALTY AREASTuning / service

Demo / rental

BootfittingCROSS-TRAINING EXPECTATIONSDemo setup and return flow

EasyRent workflows

Tuning and service workflows

EasyWork or service ticket systems

Service intake and member documentation

Hardgoods Boot fitting Binding  safety and liability procedures

Retail floor support

Inventory and equipment tracking

Member-facing service standardsQUALIFICATIONSPrior ski shop, demo/rental, tuning, boot fitting, hardgoods, outdoor retail, resort, club, or technical service experience preferred.

Strong mechanical aptitude.

Ski/ board equipment knowledge.

Tuning experience preferred.

Boot fitting experience preferred for 1-2 positions, but not required for all Ski Technician hires.

Binding certifications.

Experience with Wintersteiger equipment, Easy Rent, Easy Work, POS, or Microsoft systems preferred.

Strong attention to detail and safety.

Ability to learn technical processes and follow service standards.

Comfortable working directly with members in a premium service environment.

Willingness to support all areas of the Outfitters operation.

PHYSICAL DEMANDSAbility to stand and move for extended periods.

Ability to lift up to 50 lbs occasionally.

Frequent bending,…