Olga's Kitchen Host

Olgas 203 Shelby Twp, 15109 23 Mile Rd, Shelby Twp, MI 48315, USA

Responsible for greeting & seating guests, providing a welcoming environment and assisting with To Go orders, servers and maintaining the cleanliness of the dining room and restrooms.

Supervisory Responsibility:

None

• Knowledge of the TSFR Roadmap.
• Immediately greet guests within their second step into the restaurant with a friendly welcome.
• When possible, open the door for guests as they arrive & depart.
• Set the stage for an extraordinary dining experience by making a positive first impression.
• Maintain organization of the entrance, ensure doorways are clear.
• Accommodate guests’ needs. Obtain guest information, party size and utilize the wait-list when appropriate.
• Interact with guests as they are escorted to their table and seated in a timely and accurate manner.
• Provide appropriate scripting for all LTOs
• Have a working knowledge of promos, coupons & the Olga’s rewards program.
• Keep an even rotation of all server sections; constantly monitor the level of guest service that is being provided.
• Possess a depth of knowledge about the restaurant and menu to play the role of ambassador to the Olga’s brand.
• Maintain the safety and cleanliness level of the entrance area, both inside and outside the restaurant.
• Maintain a smile, and maintain a cordial attitude & an impeccably clean uniform & professional appearance.
• Utilize TEAMwork at every opportunity.
• Observe the rules of “10/4” and “guest right-of-way.”
• Complete all duties as assigned.
• Utilizes BLAST when addressing a guest issues & immediately involves the management TEAM.
• Maintain composure under pressure, approach situations with a positive attitude.
• Assures that we Delight Our Guests.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.