Olga's Kitchen Server

Olgas 203 Shelby Twp
15109 23 Mile Rd
Shelby Twp, MI 48315, USA

Immediately greet Guests, accurately take orders and deliver food, Delight the Guest through the execution of Brand Standards & Food Safety.

Supervisory Responsibility:

None

• Knowledge of the TSFR Roadmap.
• Immediately greet guests and seat as needed.
• Accurately take orders and deliver food with an attention to precision and timeliness.
• Have a robust depth of menu knowledge and possess the ability to confidently answer any question the guest may have.
• Complete the 9 steps of service– including, but not limited to: LTO scripting, rewards program, knowledge of coupons & promos.
• Ask the right questions, upsell, write down orders and repeat back.
• Prepare and deliver beverages and Starters in a timely manner.
• Run food for guests in the dining room.
• Provide timely quality check backs with all guests as well as checking your section for newly seated tables.
• When needed, spot-sweep the dining room.
• Maintain tables and section both during and after each guest visit.
• Complete all assigned side work in a timely manner.
• Keep all server items fully stocked.
• Possess the ability to conduct polite conversation.
• Executes full hands in & full hands out of the kitchen.
• Maintain an attitude of "attention to detail" to their section, their neighbors section, & the dining room.
• Completes server 10 point checklist.
• Adheres to all cash handling policies.
• Observe the rules of "10/4" and "guest right-of-way."
• Maintains composure under pressure, approaches situations with a positive attitude.
• Utilizes BLAST when addressing a guest issue & immediately involves the management TEAM.
• Complete all duties as assigned.
• Assures that we Delight Our Guests.

Equal Opportunity Employer
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