Customs Import Specialist

Customs Import Specialist | 4-10hr Shifts

Keep trade moving. Solve problems. Build your customs career.

At GHY, we don’t just move goods across borders. We help businesses navigate complexity and keep their goods moving. For more than a century, we’ve helped importers and exporters trade confidently across global markets. As one of Canada’s Best Managed Companies and a family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.

If you’re organized, detail-oriented, and thrive in an environment where every shipment matters, this could be the opportunity for you.

As a Customs Import Specialist (CIS), you’ll play a key role in keeping our clients’ shipments moving across the border. Reporting to the Client Care Manager, you’ll manage customs releases across multiple transportation modes, review documentation, communicate with clients and carriers, and help resolve issues before they become delays. This is a role for someone who can think on their feet, prioritize what needs attention first, and take pride in getting the details right.

Whether you already have customs brokerage experience or are looking to continue building your career in international trade, you’ll be surrounded by experienced professionals and have opportunities to deepen your customs knowledge.

• Keep shipments moving. Monitor assigned entries and prioritize shipments based on arrival times to support timely customs clearance.
• Work across transportation modes. Process customs entries for truck, rail, ocean, and air shipments.
• Handle the details that matter. Complete in-bonds, AES filings, prior notices, manifests, ISF submissions, and other required customs documentation.
• Catch issues before they become delays. Review documentation for completeness and accuracy before entries are submitted.
• Keep everyone connected. Communicate with clients, carriers, vendors, and internal teams by phone and email to gather information and resolve issues.
• Know when something needs attention. Monitor entry dashboards, identify time-sensitive or 'moment of truth' shipments, and elevate issues when necessary.
• Be part of the solution. Work alongside your teammates to respond to changing priorities and deliver dependable service to our clients.

You’re someone who likes knowing that what you do matters to what happens next. You’re comfortable working in a fast-moving environment where priorities can change throughout the day, and you don’t lose sight of the details when things get busy.

• Ability to represent GHY professionally and collaborate effectively
• Strong prioritization skills in a fast-paced, changing environment
• Self-motivated and able to work independently
• Exceptional attention to detail and problem-solving skills
• Proficiency in Outlook, Word, and Excel
• Excellent oral and written communication skills
• Ability to meet tight deadlines

• Completion of Grade 12 Education
• Prior Brokerage Services/Logistics Experience Preferred
• Experience with customs entry processing, transportation documentation, or international trade is an asset
• A willingness to learn, grow your customs knowledge, and build your career in the industry

• Sitting at desk, 95%
• Standing at counter/machine, 5%

• Location:
  
  In or around Pembina, North Dakota or Columbia, South Carolina
• Schedule:
  
  Full-time, 40 hours per week, Wednesday-Saturday, 8:30 AM ET - 7 PM ET
• Holidays:
  Up to two statutory holidays may be required annually
• After-hours Rotation:
  Participation in the after-hours/on-call rotation is required
• Classification:
  Associate Level II/III, with compensation based on experience

• We CARE:
  Our…