Live Chat Agent
Listed on 2026-10-20
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Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, HelpDesk/Support
We are seeking a proactive Live Chat Agent to deliver real‑time support to our customers via chat channels. The successful candidate will handle inquiries, resolve issues, and maintain a positive brand experience while working on‑site.
Key responsibilitiesRespond to inbound chat requests promptly, adhering to service level agreements.
Diagnose and troubleshoot customer problems, escalating complex cases when necessary.
Document interactions accurately in the CRM system.
Identify opportunities to upsell or cross‑sell relevant products and services.
Maintain up‑to‑date knowledge of product features, policies, and procedures.
Collaborate with support, sales, and technical teams to ensure seamless issue resolution.
Provide feedback on recurring issues to drive process improvements.
2–7 years of experience in customer service or live‑chat support.
Proficiency with major live chat platforms (e.g., Zendesk Chat, Intercom, Live Person).
Excellent written communication skills with strong grammar and spelling.
Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
Demonstrated problem‑solving aptitude and a customer‑first mindset.
High‑speed internet connection and a quiet workspace for on‑site operations.
Experience with CRM tools such as Salesforce or Hub Spot.
Familiarity with basic HTML/CSS for formatting chat responses.
Previous experience in a SaaS or e‑commerce setting.
Multilingual abilities.
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