Customer Implementation & Optimization Manager
Listed on 2026-10-19
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Business
Change Management
Vitestro
· Utrecht, Netherlands
Posted 3 weeks ago
Higher Vocational, University
About usVitestro is active in pioneering the future of blood collection with the Aletta® Autonomous Robotic Phlebotomy Device™ (ARPD™). Founded in 2017 in Utrecht, the company combines advanced multimodal imaging with robotics and AI to autonomously perform the entire diagnostic blood collection procedure. With a team of over 130 members, Vitestro is committed to continuous innovation and improvement, addressing critical staffing shortages in healthcare and enhancing patient experiences.
As a (customer) implementation & optimization manager, you will be responsible for leading the implementation of Aletta® in hospitals, ensuring a seamless integration into daily routines. You will coordinate all phases of the rollout, from initial workshops to go-live, while also managing change and training staff on the new technology. Your role is crucial in transforming blood collection processes and enhancing patient experiences through innovative solutions.
- Leading customer implementations from start to finish
- Writing scripts for the implementation of Aletta®
- Providing training sessions for clinical staff
- Facilitating workshops with various stakeholders
- Guiding change management on-site
- Collaborating with commercial departments for a seamless customer experience
- Actively steering workflow and performance optimization
- Minimum 3 years of relevant experience
- Experience with project management
- Experience in a laboratory, blood collection, or diagnostic environment
- Experience with medical devices, robotics, or capital goods
- Experience in a senior leadership or coaching role
- A competitive salary including a pension scheme
- 25 vacation days based on a full-time employment contract
- Regular team outings and an annual company weekend away
- The chance to play a key role in shaping a new, global niche market: autonomous medical robotics
Project management Communicative skills Change leadership Data-driven mindset Clinical affinity Workshop facilities Stakeholder management Problem-solving ability Teamwork Taking initiative Flexibility Customer orientation
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