TCS Advisor Benelux

About the role

At Solenis, we are looking for a customer-focused TCS Advisor to join our Technical Customer Services team in the Netherlands. As a TCS Advisor, you will serve as the first point of contact between Solenis and our customers for technical service-related requests. You will be responsible for managing incoming service requests, supporting customers with first-level troubleshooting, coordinating service activities, and ensuring a high level of customer satisfaction.

Using systems such as Salesforce and SAP, you will work closely with customers, service engineers, sales representatives, and internal colleagues to build strong relationships and ensure efficient service delivery. You will also play an important role in collecting customer feedback and insights to support the continuous improvement of our products, services, and processes.

• Serve as the primary point of contact for customers and internal stakeholders regarding incoming technical service requests by phone, email, and other channels.
• Create, manage, and follow up on service requests in our case management systems, including SAP and Salesforce.
• Provide first-level remote diagnosis and troubleshooting to resolve simple technical issues directly where possible.
• Handle customer inquiries related to service status and technical customer service complaints.
• Coordinate and communicate effectively with customers, service engineers, sales representatives, and internal teams.
• Build and maintain positive and professional relationships with both internal and external stakeholders.
• Gather customer feedback and identify opportunities to improve our services and processes.
• Collaborate with the TCS Leadership Team to support the future development of the TCS organization.

• Customer and service request management – 50%
• First-level remote troubleshooting – 20%
• Handling service inquiries and complaints – 20%
• Supporting the development of the future TCS organization – 10%

• Experience in a customer service, administrative support, technical support, or service coordination environment.
• Strong customer orientation and excellent communication skills.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to perform first-level troubleshooting.
• Experience with business systems such as Salesforce, SAP, or similar platforms is an advantage.
• Good organizational and administrative skills.
• Ability to work effectively with different stakeholders, including customers, engineers, sales teams, and internal colleagues.
• A proactive mindset and a strong focus on continuous improvement.
• Proficiency in Dutch and English is preferred.

At Solenis, we believe in creating value through collaboration, innovation, and strong customer partnerships. As a TCS Advisor, you will have the opportunity to make a direct impact on the customer experience while working as part of a collaborative and evolving Technical Customer Services organization. Join us and help deliver exceptional service to our customers while contributing to the future development of our TCS organization.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit  or follow us on social media.