Customer Service Teamlead BeNeLux

We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.
JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets:
Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at  .
What’s it like to work at JDE Peet’s?  We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.
Come join our team and discover what your cup of amazing can be!
We’re looking for a  Team Lead Customer Service Be Ne Lux  . The Team lead Customer Service Benelux leads and develops the operational customer service team, including Telesales. The team consists of customer service specialists and coordinators. This role ensures customer orders are managed, operational plans executed and excellent customer service is provided focusing on KPIs. You’ll report directly to the Customer Service & Logistics Manager Be Ne Lux .
Lead, coach and develop the Customer Service team by setting clear priorities, targets and performance expectations.
Foster a strong feedback and performance culture, supporting continuous development and talent growth.
Allocate resources effectively and step in operationally when needed to ensure service continuity.
Support the creation and effective functioning of a unified CS Retail BNL organization.
Operational Excellence & Performance Management   Ensure daily operational execution aligned with customer requirements and internal standards
Drive the “Perfect Order” ambition (First Time Right, zero-touch order, predictability).
Monitor performance through data analysis, KPIs, and participation in daily/weekly performance reviews.
Lead root cause analysis, continuous improvement and preventive actions using SCOS standards and tools.
Deploy and continuously improve customer service procedures, policies and ways of working.
Act as the operational point of contact for key accounts, collaborating closely with KAMs and customers.
Lead customer meetings to review Supply Chain performance and improvement initiatives.
Contribute to activities from joint initiatives (like VMI, promo forecasting, mergers, customers network changes, others), under supervision of the customer collaboration lead
Align and educate customers and internal stakeholders on service levels, expectations and ways of working.
Ensure effective interfaces between Customer Service, Supply Chain and Commercial teams.
Strategic Contribution & Continuous Improvement   Provide input into customer collaboration strategies, trade terms, business cases and customer business plans.
Drive innovation, adoption of new technologies and best practices within Customer Service.
Support development of Supply Chain capabilities and contribute to global standards and future ways of working.
Work with the Customer Service Manager BNL to build and deliver annual plans aligned with AOP and SC objectives.
Provide input to Supply Chain reviews, management meetings and strategic planning cycles.
Support initiatives to reduce CO₂ emissions across the Supply Chain and engage customers on sustainability…