Customer Success Manager Benelux - Dutch speaking

Channable is a fast-growing B2B SaaS platform driving digital commerce across the globe. By offering a fully integrated solution, we empower marketers, online stores, and digital agencies to manage, scale, and optimize their online activities.

As the market leader in the Benelux, we owe our success to an incredible product, a passionate team and our customers who love working with us! To keep winning, our Benelux region is split into two specialized teams (Strategic and Growth), working closely together.

This opening is within our Growth Team! If you are excited to scale up our Agency Partners from Bronze to Gold, help top advertisers win with our software and learn more about eCommerce? Keep on reading!

• Portfolio & client management: customer retention, identifying risk, preventing churn, realizing upsell & expansion; including pipeline creation & forecasting;
• Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite;
• Realizing success plans with outcome driven and goal focused metrics, both with agency partners and advertisers;
• Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online;
• Voice of the customer: capture valuable client insights & feedback and deliver this to product, development, and commercial teams;
• Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories;
• Performing client empowering and insightful activities, e.g. product round tables, webinars, partner days, training days, trade shows & events;
• Optimizing customer life cycle and Customer Success Management processes

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands and digital marketing agencies. You are able to enable our clients to use our solution successfully, be their trusted and unmissable advisor and grow their business with Channable.

• You have at least 1 year of experience in a customer facing role, preferably in eCommerce.
• You have an interest in online marketing and eCommerce.
• You are social, persuasive, and energetic.
• You have at least a completed HBO education - for example in the direction of commercial economics, (international) business, marketing or hospitality.
• You are self-reflective, eager to learn and willing to improve your skillset.
• You have excellent written and spoken Dutch and English language skills.
• Online agency experience is a massive plus!

Other requirements

• You are living in the Netherlands with travel distance from our Utrecht office.
• You are willing to come to our Utrecht office for two days/week, preferably more.
• You are available to travel and visit clients at least once per quarter.
• You're available for at least 4 days/week (32 hours).

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of 320+ diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth,…