Customer Support Employee - Dutch-speaking

Kaleido
· Utrecht, Netherlands

ViCentra B.V. is active in reshaping diabetes care. We combine technological innovation with human-centered design to give people more freedom, confidence, and control over their lives. Our core values;
Be Bold, Build Trust, Focus on the Customer, and Deliver Excellence form the foundation of everything we create and every decision we make.

As a Dutch-speaking customer support employee, you will be part of our Customer Care team, providing multilingual, leading customer service, troubleshooting, and technical support to our Kaleido users. Your role is crucial in ensuring that our users receive the best possible assistance, helping them navigate their concerns with empathy and professionalism.

• Answering calls from our users in the Netherlands and representing Kaleido as a brand ambassador
• Responding to emails and social media questions from (potential) customers and our partners
• Supporting complaint reporting and facilitating the legal and regulatory checks required for a medical device
• Collaborating with the sales team to help onboard new users
• Experience in a customer-oriented role

• Customer orientation
• Technical support
• Communication skills
• Administrative skills
• Empathy
• Problem-solving ability
• Flexibility
• Stress resistance
• Presentation skills
• Organizational skills
• Quick learning
• Teamwork