ServiceNow Developer - HRSD Specialist

Service Now Developer - HRSD Specialist ()

As a Service Now Developer – HRSD Specialist, you will:

• Design, configure, and implement solutions on the Service Now HRSD Suite, including Case & Knowledge Management, Employee Service Center, Lifecycle Events, Employee Document Management, and HR Integrations.
• Develop and maintain Service Now platform components such as Service Portal, Flow Designer, Workflows, Business Rules, Script Includes, UI Policies, and UI Actions.
• Automate HR processes such as case management, onboarding/offboarding, employee transitions, and document management.
• Build and maintain integrations with HRIS systems (Workday, SAP Success Factors, Oracle HCM) using REST/SOAP APIs and MID Server.
• Create reports, dashboards, and HR metrics leveraging Performance Analytics and custom reporting.
• Ensure solutions comply with security, role-based access, data privacy, encryption, and GDPR requirements.
• Work as part of an Agile Scrum team, participating in sprints, backlog grooming, and retrospectives to deliver high-quality solutions.

• 5+ years of overall experience, with significant expertise in Service Now HRSD Suite and platform development.
• Proven experience integrating Service Now with external HRIS platforms (Workday, SAP Success Factors, Oracle HCM).
• Hands-on experience with REST/SOAP APIs and MID Server integrations.
• Familiarity with GDPR, data privacy, and security compliance best practices.
• Proficiency in creating dashboards, reports, and HR performance analytics.

• Work collaboratively in an Agile Scrum environment, contributing to sprint planning, grooming, and retrospectives.
• Translate complex HR business requirements into scalable, maintainable Service Now solutions.
• Write efficient, maintainable scripts and workflows that align with best practices.
• Ensure solutions meet compliance standards for security and data privacy.
• Communicate effectively with both technical and non-technical stakeholders.
• Troubleshoot and resolve issues quickly while maintaining a focus on quality and performance.

• Opportunity to work partially remote while contributing to impactful HR digital transformation projects.
• A collaborative environment where your expertise in Service Now will drive real business value.
• Exposure to complex HR process automation projects in an international setting.

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