IT Operations Engineer

Founded in 2016, Sure Pay is the leading account verification platform, relied upon by 250+ banks and thousands of organizations, to prevent fraud, misdirected payments, and reputational damage. Headquartered in Utrecht, we are scaling our platform and our team across Europe and beyond.

Until now, our IT Support has been a one-person powerhouse. As we scale and march toward our 2026 Strategy, we are evolving. In this role, you will be the backbone of our daily operations while serving as the primary executor of our Management Team’s AI policy. You will support our 120+ employees in staying online, secure, and—most importantly—augmented by the latest AI tooling.

Your primary customers are our employees, and your primary goal is their productivity and the company’s technological evolution.

• Onboarding/offboarding of new employees - set up/reset hardware (Apple) and configure access to all internal systems (Atlassian suite, Google suite, Github, AWS, etc.)
• Provide Tier 1 technical support for hardware and software issues via ticketing system, Slack/chat, and in-person.
• Diagnose and resolve macOS errors, connectivity issues, and application bugs.
• Support mobile productivity on iPhones and iPads (iOS/iPadOS).
• Assist users with Google Workspace tools (Docs, Sheets, Drive, Calendar, and Gmail).
• Device management & Automation (Jamf): enroll, scope, and deploy software packages to macOS and iOS devices.
• Troubleshoot enrollment issues (DEP/ADE) and self-service app installations.
• Monitoring on system usage, security threats and accessibility

• Support various departments on their usage of GenAI tooling such as Gemini, ChatGPT and NotebookLM.
• Be an advocate for AI usage within business departments, guide stakeholders on best practices and bring innovative ideas to make the teams more efficient.
• Evaluate new AI tools and their integration with existing systems (e.g. Jira/Rovo, Slack AI, Zoom AI, Hubspot AI integrations), support various departments with new integration work and guidance on best practices for AI usage, specific for their business cases, in close collaboration with the Security team.

We are looking for a hybrid professional who can bridge the gap between traditional IT Excellence and the future of AI Productivity.

• 4+ years in IT Support (Support Engineer, Helpdesk, etc.)
• Apple Expert:
  Deep knowledge of macOS (Ventura/Sonoma) and iOS.
• MDM Pro:
  Experience with Jamf (Pro, Protect, or Connect) and Apple Business Manager.
• AI Savvy:
  You don't just use ChatGPT; you understand the ecosystem (Gemini, NotebookLM, Claude Code) and are excited by the "Agentic" future.

• Coding/Scripting:
  Proficiency in Bash or Python for automation.
• Cloud/SaaS Admin:
  Experience managing Google Workspace and AWS IAM at scale.

• The "Translator":
  You can explain complex technical or AI concepts to a non-technical colleague with patience and a smile.
• Autonomous & Proactive:
  You don’t wait for a ticket to tell you something is broken. You see a gap in a process and you fix it.
• Organized:
  You can juggle 10 support tickets while researching a new AI plugin without losing your cool.

• Competitive salary + 8% personal benefits budget (use it on training, more time off, or your salary)
• 25 holidays
• Hybrid working setup (1 day per week in Utrecht)
• Mac Book Pro, iPhone, and all the tech you need
• Travel costs covered (NS Business Card)
• Pension plan
• A culture of ownership, innovation, and autonomy
• Friday drinks, offsites, and a quarterly company meetup
• A diverse team of 35+ nationalities, driven by impact

• We Care:
  We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
• Build Together:
  We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
• Think Forward:
  We are front runners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
• Be Responsible:
  We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.