Part-Time Associate Digital Workplace Support Technician

Job Description

DTN is seeking a Part‑Time Associate Digital Workplace Support Technician to join our team. This role supports the day‑to‑day administration of DTN’s digital workplace environment, ensuring employees have the devices, access, software, and technical support they need to be productive and secure. The position requires a minimum commitment of 20 hours per week and participation in an on‑call support rotation.

• Coordinate and execute employee onboarding and offboarding activities, including device provisioning, account setup, access management, and asset recovery.
• Configure, deploy, maintain, and support Windows and macOS endpoints using Microsoft Intune, Autopilot, and other endpoint management tools.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, One Drive, Entra , and related collaboration platforms.
• Manage user identities, security groups, distribution lists, software licensing, and access permissions while ensuring compliance with security policies and MFA requirements.
• Monitor device compliance, endpoint health, patching, inventory accuracy, and lifecycle management across physical and virtual environments.
• Provide technical support and assistance via phone, email, Microsoft Teams, remote sessions, and ticketing systems for hardware, software, access, and connectivity issues.
• Support and troubleshoot Microsoft Teams Rooms, conferencing technologies, printers, and workplace technology solutions.
• Maintain IT asset inventories, coordinate equipment shipments and returns, and ensure accurate asset tracking and assignment records.
• Document technical solutions, procedures, and knowledge articles while maintaining accurate ticket updates and resolution notes within Jira Service Management.
• Participate in an on‑call rotation and collaborate with internal teams, vendors, and service providers to resolve technical issues and support operational initiatives.

• Experience supporting Microsoft 365 environments, including Entra , Exchange Online, Teams, SharePoint, and Intune.
• Knowledge of endpoint management, device provisioning, compliance monitoring, and mobile device management (MDM) concepts.
• Experience administering user accounts, access permissions, security groups, and software licensing.
• Strong troubleshooting skills across hardware, operating systems, software applications, network connectivity, and collaboration tools.
• Experience supporting Microsoft Teams Rooms, audio/visual technology, or workplace technology solutions (preferred).
• Familiarity with Windows, macOS, and virtual desktop infrastructure (VDI) environments (preferred).
• Experience with IT asset management, inventory control, and equipment lifecycle processes.
• Strong customer service orientation with the ability to communicate effectively with technical and non‑technical users.
• Excellent written and verbal communication skills with strong organizational and documentation abilities.
• Self‑starter who can manage competing priorities and work independently in a part‑time, fast‑paced environment.

• Pay range: €30,750 – €41,000 annually (full‑time equivalent; actual offer may vary for part‑time).
• Variable pay and benefits as market‑competitive.
• 30 Annual Vacation Days.
• Commuting allowance.
• Pension contribution.
• Hybrid work model with the option to work abroad up to 30 workdays per year.
• Free gym access; monthly office cake moments.
• Unlimited access to 13,000+ courses via our learning platform for career development.
• Employee Assistance Program (EAP).

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.