Technical Support Engineer

About the role

At Eneve, we build smart, data-driven software solutions that help energy suppliers, producers, traders, and large consumers stay ahead in a rapidly evolving energy landscape. Our platforms simplify complexity, automate core processes, and enable our clients to deliver future-proof services. With operations in the Netherlands, UK, Portugal, and beyond, and supporting millions of energy data transactions, you will have a direct impact on key innovations in the energy transition.

At Eneve, we build software that powers the European energy market. Our platforms help energy suppliers automate their core processes and serve millions of consumers every day. As our customer base continues to grow, we're looking for a Technical Support Engineer who enjoys solving technical challenges, working closely with customers, and acting as the link between Support and Development.

This is not a traditional IT support role where you'll be installing laptops or managing Microsoft environments. Instead, you'll dive into application behaviour, investigate issues, analyse databases, understand code, and help customers get the most out of our software.

If you have a background in software development, web technologies or technical application support and enjoy working with both people and technology, this could be the perfect next step.

As a Technical Support Engineer, you'll work within our second-line support team, investigating technical issues that require more than standard troubleshooting. You'll collaborate closely with developers, Product and Customer Success to resolve incidents and continuously improve our products.

• Investigating complex technical issues reported by customers.
• Analysing application behaviour and identifying the root cause of incidents.
• Reading and understanding code to determine where issues originate (you won't be building new features).
• Writing SQL/MSSQL queries to investigate and validate data.
• Acting as the technical liaison between customers and our development teams.
• Reproducing bugs and providing developers with clear analyses.
• Supporting software releases and validating fixes.
• Identifying recurring issues and contributing ideas for product improvements.
• Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes.
• Building strong relationships with customers by providing clear technical explanations and setting expectations.

We're looking for someone who enjoys solving puzzles and likes understanding how software works behind the scenes.

• An MBO+ or HBO education in Software Development, ICT or a related field.
• Experience as a Technical Support Engineer, Application Support Engineer, Software Support Engineer, Web Developer or Junior Developer.
• Good knowledge of SQL and relational databases.
• The ability to read and understand application code (development experience is a plus, but not required).
• Affinity with web technologies such as APIs, HTML, CSS and JavaScript.
• Strong analytical and problem-solving skills.
• An interest in using AI tools to improve productivity and technical analysis.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive mindset and a genuine desire to help customers.

• Experience with PHP, Laravel or experience with a modern programming language
• Experience working in a SaaS environment.
• Familiarity with Git, Azure Dev Ops or Jira.
• Experience supporting business-critical applications.

At Eneve, you'll work on software that has a direct impact on the European energy transition. You'll join an ambitious, collaborative organisation where technology and innovation go hand in hand.

• You’ll join an informal but ambitious work environment where a young team, a healthy sense of humour, and a get-things-done mentality go hand in hand. We work with fast development cycles and the latest technologies to continuously innovate.
• Work on complex technical challenges every day.
• Collaborate closely with experienced…