ITAM Senior Business Consultant

As a Service Now Elite Partner, we help global organizations unlock the full value of digital workflows and enterprise service management. To strengthen our consulting capability, we are looking for an  ITAM Senior Business Consultant  who can guide clients in maturing their IT Asset Management functions using ITIL, IT4IT and ISO standards—while ensuring that their strategy and operating model are future‑proof and ready to be enabled on the Service Now platform.

If you thrive in a consulting environment, enjoy shaping governance and operating models, and want to work with one of the most respected Service Now partners in the market, this role is for you.

What do you do?
As an  ITAM Senior Business Consultant , you help Business and IT organizations evolve their IT Asset Management capability across hardware, software, cloud, and enterprise assets. You are focused primarily on advisory, governance, and strategic consulting, while working closely with our technical Service Now experts to ensure the platform supports the processes and controls you design.

You are a trusted advisor to CIOs, IT Directors, Procurement leads and Enterprise Architects—guiding them on ITAM maturity, risk reduction, cost optimization, compliance and tooling strategy.

Key Responsibilities
Strategic Advisory

Lead ITAM maturity assessments and design target operating models aligned with ITIL 4, IT4IT, and ISO 19770.

Develop ITAM strategies, policies, governance frameworks, KPIs, and process documentation.

Advise senior stakeholders on ITAM value realization, cost control, risk mitigation, and audit readiness.

Consulting & Client Engagement

Facilitate workshops, stakeholder interviews, roadmap design sessions and steering presentations.

Articulate improvement paths and business cases for ITAM transformation programs.

Support pre‑sales, proposal development, and service offering enhancement as part of our IT & data practice.

Represent ITAM expertise in client engagements, from assessment through implementation oversight.

Service Now-Enabled Advisory

Guide clients on how ITAM best practices can be supported and scaled on the Service Now platform.

Translate process and governance requirements into functional needs.

Collaborate with Service Now architects and developers to ensure the solution design reflects ITIL‑aligned processes.

Thought leadership & Capability Building

Contribute to the development of ITAM methodologies, frameworks, and internal assets.

Coach colleagues and foster knowledge sharing within our consulting practice.

Drive continuous improvement and innovation in our ITAM offerings.

What You Bring
Required

Bachelor’s or Master’s degree in IT, Business, or related field.

5+ years of experience in IT Asset Management, ideally within consulting or enterprise environments.

Deep knowledge of ITIL 4 practices and ITAM best practices (IT4IT, ISO 19770).

Strong experience designing ITAM processes, governance models, and operating structures.

Excellent consultancy skills: stakeholder management, facilitation, storytelling, and executive communication.

Ability to translate complex organizational challenges into clear, pragmatic ITAM solutions.

Preferred

Experience working with or advising on Service Now ITAM capabilities (EAM, HAM, SAM, CMDB, Discovery).

Familiarity with other ITAM and SAM tools (Flexera, Snow, USU, etc.).

Certifications such as ITIL 4 Managing Professional, ISO 19770, or

Experience in a Service Now partner environment is a strong plus.

Personal attributes

Strategic thinker with a hands‑on consulting approach.

Confident advisor, comfortable operating at senior leadership levels.

Passionate about elevating ITAM maturity and driving measurable outcomes.

Team‑oriented, collaborative, and eager to develop others.

What’s in it for you

Bon…