Implementation Specialist

The Implementation team is responsible for delivering Implementation of the Solera product set across the country or region, defined by a unique Statement of Work (SoW) for each customer

We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region. This role reports directly into Head of Implementation.

• Pre & Post-Sales Support:
  Advise on best practices for Solera products, assist
  
  Sales with proposals, and define PS engagement models.
• Technical Expertise:
  Act as a customer-facing SME, bridging business and technical discussions.
• Requirements Gathering:
  Collect and document customer needs to definean effective implementation strategy.
• Testing & QA Support:
  Document test scenarios to validate configurations.
• Product & Integration Knowledge:
  Deep understanding of Solera products,configuration, and integration capabilities.
• Cross-Team
  
  Collaboration:
  
  Work with configuration, training, product, andsales teams to ensure seamless delivery.
• Customer Training:
  Occasionally train customers on newly deliveredconfigurations.
• Roadmap Alignment:
  Coordinate with product and sales teams to alignroadmap and revenue goals.
• Advanced Support:
  Provide 3rd-level support for customer deliveries andSME products.
• Project Management:
  May take on PM responsibilities for major projects.
• Leadership Potential:
  While not a direct managerial role, senior positionsmay involve team leadership.

• Key Competencies
• 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.
• Dutch language proficiency
• Tools and Skills
• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, Dealer Socket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins.

Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit