Netsuite Support Delivery Manager
Job in
3500, Utrecht, Utrecht, Netherlands
Listed on 2026-11-01
Listing for:
ERPrecruit
Full Time
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, IT Support
Job Description & How to Apply Below
As a Netsuite Support Delivery Manager, you will be responsible for the operational leadership of the support team and the continued professionalization of our support organization. You ensure that customers receive excellent service every day and act as the point of contact for both internal and external stakeholders. You combine leadership skills with process insight and take initiative to implement improvements in efficiency, customer satisfaction, and innovation.
In addition, you will manage and further develop our internal Net Suite product portfolio. This includes knowledge management, documentation, and implementation for clients.
Responsibilities
Leading support, application, and integration specialists.
Optimizing processes and increasing customer satisfaction.
Analyzing and reporting on team performance and results.
Monitoring SLAs and customer satisfaction targets.
Acting as an escalation point for complex client issues.
Identifying and implementing improvement opportunities within support.
Managing and developing internal Net Suite products.
Working closely with other teams and departments.
Your Profile
Bachelor’s degree, preferably in IT, business administration, or project management.
Proven experience in a leadership role within a support or service environment.
Strong communication skills in both Dutch and English.
Customer-focused, analytical, and solution-oriented.
Experience with Net Suite and/or Atlassian (Confluence/Jira) is a plus.
Proactive mindset with a drive for continuous improvement.
What We Offer
Competitive salary and excellent secondary benefits.
Flexibility to work in a hybrid setup.
Structural attention to growth and balance through quarterly reviews.
A professional, people-oriented work environment with a focus on vitality.
How to Apply
Interested? For questions, please contact Wouter Bredeveld at .
Applications (including a short motivation and CV) can be sent by email to wo
Contract and Hours
Contract Type:
Permanent
Working Hours:
Minimum 32 per week
Salary:
To be discussed
Start Date:
ASAP
Job Function
Information Technology, Management, and Consulting
Industries
IT Services and IT Consulting, IT System Training and Support, and IT System Custom Software Development
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Location
Breukelen, Utrecht, Netherlands
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