Solutions Architect

Zonos helps merchants, platforms and postal operators sell and ship across borders. We calculate duties and taxes at checkout, classify products and handle customs compliance, so international orders arrive without surprise fees or delays. Our customers include some of the largest marketplaces and postal networks in the world. We're building our European team in Utrecht, and you'll be one of its first members.

You'll be the technical lead for Zonos prospects, customers and partners across Europe. You'll learn how merchants handle checkout, shipping and customs today, design how Zonos fits into their systems, and guide them through implementation. You'll work closely with our GM of EMEA and our Head of EMEA Sales on customer opportunities. You'll also work with product and engineering to answer technical questions and share what customers need.

You'll have significant ownership from the beginning, helping establish how we approach technical discovery, solution design and customer implementations across EMEA.

You'll start with three weeks at our headquarters in St. George, Utah. There you'll learn our products, APIs and data flows alongside the US team. After that, you'll lead technical engagements across Europe, both on your own and together with our sales and partnership teams.

• Lead technical discovery to understand customers' systems, workflows and integration requirements
• Design solutions that connect Zonos to checkout, shipping, and customs processes
• Walk customers through our GraphQL and REST APIs, including what data they need and what they return
• Define integration scope and implementation plans, and be the customer's technical contact through go-live
• Build demos, proofs of concept, solution designs and technical documentation
• Test and troubleshoot API integrations, working with customers and our engineering team to resolve technical issues
• Support our sales and partnership teams in customer meetings, with the technical depth that helps deals move forward
• Bring customer feedback and requirements back to product and engineering
• Join customer visits and represent Zonos at industry events

• At least 3 years of relevant experience in solutions architecture, sales engineering, technical account management, integrations or a similar customer-facing technical role
• A technical background with hands-on API integration experience, and confidence working with GraphQL, REST, JSON, and integration patterns
• Experience using API testing tools such as Postman to test, validate and troubleshoot integrations
• Familiarity with API authentication, webhooks and common integration patterns
• The ability to build or modify lightweight technical demos and proofs of concept
• The ability to explain technical ideas clearly to both engineers and business stakeholders
• Experience working with customers or partners in European markets
• Fluent English, written and spoken
• Willingness to travel. You'll spend about 20% of your time on the road, mostly within Europe and occasionally further away.
• Based in the Netherlands, with the right to work or eligibility for sponsorship under the Dutch Highly Skilled Migrant program. We can support visa sponsorship for qualified candidates already residing in the Netherlands.

• An understanding of how goods move across borders: shipping and carrier processes, customs declarations, duties and taxes, and the data each step depends on
• A background in payments or SaaS
• Familiarity with e-commerce platforms, checkout flows, or carrier integrations
• Experience collaborating with distributed teams across different time zones
• Dutch, German, French, or another European language

• €90,000-€115,000 gross per year, depending on experience, including 8% holiday…