Store Manager, Retail & Store Manager

SO WHATS THE STORY
- Store Manager
- Utrecht

We are looking for an engaging, inspirational Store Manager to lead our diverse team at our Utrecht store.

Our Store Managers provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr.Martens.

• Day-to-day retail operations (including staffing, training, sales, visual merchandise, key-holding, administration, banking and floor planners) to meet company expectations.
• Overall responsibility for Health & Safety and security issues within the store including implementing search procedures Achieving set KPI’s in line with the store’s budgets.
• Monitoring P&L and managing all controllable costs for the store (including payroll)
• Driving sales performance targets (e.g. ATV & UPT)
• Implementing and driving high standards of customer services within the store
• Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention etc.
• Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop etc.), efficient operations and enhancing customer experience.

At DM your technical capability will go hand in hand with the below;

• Great relationship management that delivers results through effective teamwork.
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• You will take ownership for your own development, proactively seeking out feedback to build self‑awareness.
• You will bring the outside‑in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

• Passion for our product.
• Similar experience in an (Assistant) Store Manager role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good IT literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & POS systems
• Demonstrate resilience and think quickly how to resolve emergent issues.

• Bonus incentives
• Welcome pair of Docs
• 2 uniform pairs per season
• Generous discount on all footwear and accessories
• 8% holiday allowance
• 25 Holiday days
• Travel Allowance – (Public transport subscription)
• 2 paid volunteer days per year
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

tens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.