Aftersales Product Support Graduate

Start Date – September 2026, typically for 24 months

Starting Salary – Circa £31,500

You need to be near to, or have completed, an appropriate bachelor’s or master’s degree within an engineering discipline due to the nature of the role requiring engineering knowledge based around our products to support our customers. You must also be on track to achieve a 2:1 or higher.

Unfortunately, JCB is unable to offer visa sponsorship or immigration support for its Early Careers Schemes, either now or in the future. This includes individuals currently on sponsored visas.

• Passionate about construction, agricultural, and industrial machinery
• Customer-focused and solutions-oriented, with a drive to deliver timely, positive outcomes
• Strong communication and listening skills
• Proficient in data analysis and improvement planning, with the ability to present clear business cases
• Solid mechanical and/or electrical background

You’ll be engaged in the Aftersales business, collaborating with a diverse range of colleagues, including Field Service Managers who interact with a global dealer network to support JCB products, as well as Product Engineering departments that impact the design of both current production models and new machines under development. This role offers comprehensive oversight and influence throughout the entire product lifecycle, with an emphasis on understanding, preventing, and resolving defects.

You’ll participate in projects aimed at enhancing your technical expertise regarding JCB products and broadening your familiarity with our business systems and infrastructure that underpin our machines and customer support. Additionally, you’ll have the opportunity to operate on a global scale, gaining valuable insights into our business practices and customer support strategies.

Lead improvements in field operations by supporting dealer service departments to meet customer requirements

Oversee product warranties and maintain standards for customer satisfaction

Manage connected machinery, facilitate the integration of products into digital systems, and provide remote technical support to the global dealer network

Gather feedback from the field, analyse warranty data, and utilise insights from connected machines

Develop expertise in products and design both digital and physical training courses to enhance the skills of the global dealer network, preparing them for new machine launches and optimising JCB Uptime

This is your chance to join a company that’s not only picking up awards for its Early Careers schemes but also opens up opportunities for the long term. On a JCB Early Careers Scheme you’ll join a company that’s known for developing its people, and somewhere that offers a career for life. As standard, you’ll get 33 days’…