Product Support Specialist

About the role

We’re looking for an enthusiastic and technically minded Product Support Specialist to join our team at the JCB World Parts Centre. In this role, you'll play a key part in supporting product quality, customer satisfaction and continuous improvement across our parts operation.

You’ll work closely with customers, engineering teams and wider business functions helping to ensure that our products consistently meet the high standards expected of the JCB brand. This is an exciting opportunity for someone with strong analytical ability, technical expertise, and a passion for delivering excellent customer outcomes.

• Working closely with engineering, purchasing and quality teams to help investigate and resolve technical issues.
• Preparing and analysing failure and warranty data to support product quality and reliability improvements.
• Supporting new product introductions to ensure customer service and quality standards are met in line with the JCB New Product Introduction Process (NPIP).
• Providing customer insights and feedback into the new product development process.
• Assisting with machine appraisals on new products throughout the NPIP process.
• Supporting machine quality audits on new products ahead of launch.
• Helping to prepare and deliver technical product updates to JCB subsidiary and dealer staff.
• Contributing to continuous improvement activities supporting the enhancement of tools, processes and the application of best‑in‑class technologies.

• You hold an engineering qualification (HNC/HND/degree or equivalent), or you have relevant hands‑on experience with strong technical ability.
• You have a good understanding of data analysis and can interpret information to support decision‑making.
• You have strong problem‑solving skills with a focus on identifying root causes.
• You have effective communication skills and can collaborate with stakeholders across different functions.
• You are able to work independently while also contributing positively within a team environment.
• You can manage your workload, prioritise tasks effectively, and stay organised.
• You demonstrate a proactive attitude and a commitment to delivering a high standard of customer service.
• You have prior knowledge of JCB products (desirable but not essential).

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in‑house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers.

Feel like biking to work? There’s our Cycle to Work Scheme.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email , and a member of the team will be in touch.