Customer Concierge

Overview

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. The role involves visiting customers at their homes to cancel previous service, set up home WiFi, and provide training on streaming services. The position is part‑time and ideal for someone who enjoys customer interaction, problem‑solving, and delivering white‑glove service.

• Visit customers at their homes to assist with transitioning to our fiber internet service.
• Guide customers through canceling their existing provider, ensuring a smooth process.
• Set up home WiFi networks and troubleshoot basic connectivity issues.
• Provide hands‑on training on streaming services, helping customers cut the cord from traditional cable.
• Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
• Deliver an outstanding customer experience, ensuring customers feel confident and supported.
• Answer questions and address concerns with empathy and professionalism.
• Report customer feedback and common issues to the team for continuous improvement.
• Proactively identify and resolve potential obstacles that could delay service activation.
• Represent Vero Fiber with a customer‑first attitude, reinforcing the company’s commitment to service excellence.

• Safety and Security
• Quality of Work
• Results‑Orientation

• Customer service experience (retail, hospitality, call center, or similar preferred).
• Strong interpersonal skills—friendly, approachable, and patient.
• Excellent communication skills.
• Ability to explain technical concepts in a simple and clear manner.
• Basic understanding of WiFi setup and streaming services (training provided).
• Problem‑solving skills and ability to think on your feet.
• Ability to build trust quickly and demonstrate empathy.
• Reliable transportation and ability to travel to customer homes.
• Comfortable working part‑time with a flexible schedule.

• Experience in telecom, utilities, or subscription‑based services.
• Prior concierge, customer success, or high‑touch support experience.
• Bilingual (English/Spanish) is a plus.

• Work outdoors in various extreme weather conditions (heat, cold, rain, snow).
• Stand and walk for extended periods of time.
• Extensive travel to fulfill core duties.
• Schedule is Tuesday through Saturday during normal business hours.
• Position is based in Texas.
• Nonexempt, staff position.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic‑based broadband services to these communities. We strive to enhance communities by becoming an active partner, adding jobs, supporting local causes, and improving connectivity of schools and rural healthcare.

Vero participates in E‑Verify and will provide SSA and DHS with Form I‑9 information to confirm work authorization.

Applicants must pass a standard background check upon offer of position. At least two professional references are required.

All offers of employment are contingent upon successfully completing a pre‑employment drug screen in compliance with Vero policies. Failure to pass the drug screen will result in rescission of the offer.

Safety and Security: Observe safety procedures, report unsafe conditions, and use equipment properly.

Quality of Work: Demonstrate accuracy, thoroughness, and continual improvement.

Results‑Orientation: Focus on achieving results and delivering exceptional value.