Senior Director of Strategic Communications & Change Management

Senior Director of Strategic Communications & Change Management

Posted: 06/08/2026

Closing Date: 16/08/2026

Job Type: Permanent - Full Time

Location:

Uxbridge, Middlesex, United Kingdom

Job Category:
Editorial & Writing,Executive & Strategic Management,Insurance & Superannuation

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

The Opportunity

As we embark on a multi-year global transformation journey, we're looking for an experienced communications leader to shape our enterprise narrative, drive organisational change, and help our people navigate the future with clarity, confidence and purpose. This is a high-impact global leadership role where you'll partner with senior executives to develop and deliver strategic communications and change management initiatives that align leaders, engage employees, and strengthen our external voice.

What you’ll be doing:

• You'll define and lead the strategic narrative that supports Zurich Cover-More's global transformation journey, ensuring alignment with our vision, priorities and business objectives.
• You'll partner with senior leaders to translate complex business change into clear, compelling and engaging communications.
• You'll design and deliver enterprise-wide communication and change management strategies that drive understanding, adoption and measurable business outcomes.
• You'll oversee integrated communication plans, roadmaps and calendars, ensuring messaging is coordinated, sequenced effectively and aligned to the broader transformation agenda.
• You'll create and refine high-quality communications content, including leadership messaging, strategic updates and change communications.
• You'll work closely with Marketing, Brand and key stakeholders to ensure a consistent voice across internal and external communications.
• You'll advise and prepare senior leaders for high-profile communications, media engagement and critical business moments.
• You'll identify opportunities to leverage AI and emerging technologies to improve communication effectiveness, efficiency and scale.
• You'll build and lead a high-performing communications team, developing capability and creating an environment where people can thrive.
• You'll strengthen organisational change capability by introducing frameworks, best practices and ways of working that support successful transformation.
• You'll monitor industry developments, emerging risks and external trends to inform proactive communication strategies.
• You'll act as a trusted advisor to senior stakeholders, influencing decisions and driving alignment across a global organisation.

What skills and experience you’ll bring on this journey:

• You'll have extensive experience in strategic communications within large, complex organisations, ideally operating through significant transformation.
• You'll bring a proven track record of leading communication and change strategies for large-scale, multi-year transformation programs.
• You'll be highly skilled at building credibility with executive stakeholders and influencing at the most senior levels.
• You'll have exceptional writing, editing and storytelling…